KR- Excessive Shipping Charges
- Thread starter 2Biz
- Start date
slash007
Well-known member
Others have called them and been told it was a mistake, wouldn't hurt to ask.
br549ms
Member
I know this is an old thread however;
I was going to order some hoses from KR and the shipping charges were extreme. Had to break up in two orders to keep it from being special freight.
I made same order from another supplier, plus a few add-on items for 1/4 the shipping.
I was going to order some hoses from KR and the shipping charges were extreme. Had to break up in two orders to keep it from being special freight.
I made same order from another supplier, plus a few add-on items for 1/4 the shipping.
JMMUSTANG
car wash owner
Check out Car Wash Superstore. I signed up for $99 per yr. and shipping is free.
The inventory is not as large but for me it is worth it.
The inventory is not as large but for me it is worth it.
MEP001
Well-known member
Kleen-Rite's website estimated freight charges aren't usually accurate, especially with a big order. Ask them to send large orders hundredweight; it will save you a lot. They will work with you.
wyatt
Active member
I've had this problem and called KR about it. They refunded me the multiple shipping charges and told me to always write in the notes "ship as one order from one location".
I'm trying the $100 free shipping deal with car wash superstore to get away from the crazy shipping charges. I have a hunch that KR overcharges for shipping to compensate for their lower retail prices.
I'm trying the $100 free shipping deal with car wash superstore to get away from the crazy shipping charges. I have a hunch that KR overcharges for shipping to compensate for their lower retail prices.
MEP001
Well-known member
They don't. I've checked. I get the same rates they do. Shipping is just getting expensive.
I have wrote ship as complete order and they send a partial order anyways. Then they always forget to ship the rest of the back ordered stuff. It seems you always have to call, and their response is always, Its here, I don't know why it didn't ship.
MEP001
Well-known member
They used to be really bad about that sort of thing, but they've gotten much better. I ordered a foam brush adaptor and it just never shipped, and I forgot all about it. About two months later I placed another order and the adaptor showed up with it, invoiced separately. They always (for me anyway) ship an order complete if I request so, and if something will delay the order they call me and ask what to do.
DiamondWash
Well-known member
Just placed an order for a little over $200 and these were my options to ship. I guess I'll just grab my little Red Wagon and walk to Kleen Rite in PA to pick up my items. LOL
I.B. Washincars
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What does the price of the order have to do with it? Anyone and everyone knows that shipping is calculated by size and weight.
DiamondWash
Well-known member
OurTown
Well-known member
That's probably more like 30 lbs.
I placed an order about 3 weeks ago and told them to ship as a complete order only. Received partial order......again. Still waiting on the rest of the order. I will have to call them to get the rest shipped because they don't keep track of partial orders that still need shipped. This keeps happening over and over again.
And what did you buy to have a shipping charge of $79.30? The price of the items has nothing to do with the cost of shipping. It goes by weight, volume and I'm sure they have a handling fee. I just got a box from one of my shippers, small box maybe 12" x 8" x 14", weight about 8 pounds, cost $43.68, $8.00 of the total was a handling fee.
DiamondWash
Well-known member
I just wish KR had shipping down like Zoro.com does because damn near everything there ships free or over $50 spent ships free and in a very reasonable time frame.
MEP001
Well-known member
"Free shipping" is built into the cost of the items you order. Most of what Zoro sells I can get 20-30% cheaper with added freight still making the order less.
One of the reasons your estimated shipping is so high is that their system assumes that the Armor All, the box of towels, and the rest are going to make four or five boxes to ship. If you ask them to package everything together it will be significantly less. And again, Kleen-Rite doesn't upcharge freight any crazy amount, it's just gotten much more expensive to ship stuff via UPS over the last few years.
One of the reasons your estimated shipping is so high is that their system assumes that the Armor All, the box of towels, and the rest are going to make four or five boxes to ship. If you ask them to package everything together it will be significantly less. And again, Kleen-Rite doesn't upcharge freight any crazy amount, it's just gotten much more expensive to ship stuff via UPS over the last few years.
Car_Wash_Guy
Well-known member
Enjoy it while it lasts. Zoro is likely losing its arse ala Amazon to gain market share.
Sounds like KR needs competition.
br549ms
Member
Shipping is high, yes. But I think thee gripe is KR automated shipping calculator is so far out of wack. I just ordered hoses from a KR competitor whose hose price was almost the same, but automated shipping calculator fo KR was ~300.00. My shipping cost was 50.00 and I did not have to call anyone.
