Recent content by DavidM

I use signs.com for windmaster signs. I order their yard sign in 28x44 and upload designs that we make in Canva.

I agree, the BBB doesn't have any authority or matter much. However, the customer making the complaint to the BBB does. Take care of the customer, don't worry about the BBB.

I assume she didn't wash after the renewal charge, in that case, we refund it. We don't have to but it didn't cost us anything (except CC fees) if the customer didn't use it and we have found that making the customer happy at cancellation means we will likely keep that customer. Most cancelling...

The Dencar retrofit is very different from the original kiosk. Currently you cannot VPN in to reset the kiosk on the retrofit. It also uses a UPS so cycling power requires opening the kiosk. Dencar is testing a solution to retrofit crashing issue. The retrofits are really new and still have...

Lorex has two lines of NVRs, one is targeted towards business and one is targeted towards homeowners. I think they call them Elite and Fusion The Elite systems use the "Lorex Pro" app. It works much better than the older app. I know it supports multiple users. I think Lorex Cloud is only for...

We switched to dollar coins in 2001 and never regretted it. Sure, some customers get confused because they are not common but when we explain the advantage of getting 5 coins for a $5 bill instead of 20 and how much easier it is to start a bay with 3 or 4 coins instead of 12 or 16, they get on...

Before I tried something like that, I would replace one of the M5s with a newer machine that can speed up the wash process. A Washworld Razor Edge can do almost 200 cars in a day. Keep the 2nd M5 for overflow then replace it in a couple years. Are you doing onboard drying? If so, eliminate...

Drying agent is not necessary after those products but it can help break down some of the foam that is left on the car. If you have trouble rinsing protectant products, a good drying agent can help

I bought the Ribao CS-10 to replace a Scan coin 303. It is essentially the same machine. The only issue is the supports that hold the tray are flimsy. If you dump a lot of coins in, it can tip. We have used it since 2023 to count and sort coins for multiple locations. I would buy it again...

We did this in 2008. A few vocal customers hated it but far more appreciated it. I don't think we would still be in business if we hadn't made the change. At the same time, we added paystations so some of the dislike was more about that than it was about staying in the car.

If you look at the left plug in the picture, the green pulse wire is on the right side, top row of the white connector.

The pulse wire is the darker green on the white connectors. There is no wire in that slot on the MDB connector

Here are the two plugs side by side.

I don't know if you can make the MDB cable work or not. I order the Nayax devices with the pulse cable, that is the correct one for typical car wash use. https://shop.nayax.com/usa_en/pulse-standard-cable.html

Good to hear from you JJ!