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It will work, the steel threads are stripped, the nylon is what's holding on. It has to be very hot to melt the nylon which could damage anything that is too close.
If they're anything like the motor shops I deal with, they're so busy they don't mind still making money on the parts and not having to actually do the repairs. I'm sure they'd rather have some of your business rather than none. Especially if they know you're still going to bring them motors...
I get quite a few in the automatic. I can easily search them from my LPR and contact the customer. Unless they paid with cash then I have no way to find or contact them. The police use my wash so I just turn them over when one of them comes through.
When I first opened, people were constantly pulling up to the vacuums, unloading armfuls of trash, then going to use the vacuum and discovering they weren't free. They would leave without ever even looking to use the wash. Once they figured out I didn't have free vacuums, they stopped coming...
Call support don't use email. They emailed me and said it would be a couple of days, I then called and she fixed it in a few minutes while I was on the phone.
It's easy enough to cancel a membership and issue a refund to make a customer happy. If somebody doesn't want to continue their membership, that's fine I'd rather they were paying full price for their washes anyway. Keep them happy and coming back at full price.