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Agreed with the others, get some pictures, and let the community help you make that determination. Repairing is always the first best option, you want as many cars out of each piece of equipment before you consider replacing.

Reviews are a great way to advertise and become known in your area. It would be best if you were willing to manage them actively. Otherwise, it will get away from you. We have found that being as transparent as possible is the best. If you genuinely messed up, say it and apologize. If you...