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Yes, you are correct. The Softwash XT and the AquaJet XT are new and both are fully designed and made in Colorado (as well as our tunnel and self serve equipment). Thanks, Tom Frietsche Mark VII Equipment

IB, Please don't blame your Distributor. Our Engineering and Quality departments investigate returned parts and have found an instance of a coupler breaking that may have been due to Cfaceplate corrosion. Our immediate response was to make a coupler available while we investigate the issue in...

IBFLYIN, The coupler is part number 3950-2247 with a list price of $84.85. Mac, The GT-Series is of American design, prior to Mark VII becoming part of the worlds largest car wash manufacturer. The coupler costs us considerably more than $20. You may want to refrain from commenting upon Mark...

Phred, You assumed that I was writing of the newer, specially designed pumps. I was not. I appreciate this Forum and contribute to it in my spare time to try to help because I like this industry and the people I've met in it, not to defend my employer or publish company policy. If you would...

Phred, Each pump is individually evaluated by CAT for warranty status. There have been pumps with water in the crankcase that have been replaced, others denied. Each case is different. A failure is anytime a pump can not accomplish the function for which it was designed within the design...

Doug P., The covers were designed for the Arimitsu and we haven?t had any significant after-market demand for them after switching to the CAT pump. Mac, Please email me if you have observations regarding one of our distributors. I?ll forward them to the proper people. Thanks, Tom

Our friendly CAT representative explained to me that water in the crankcase, causing lubrication failure and subsequent damage is usually not covered if the water entered due to seal failure. An important piece of pump maintenance is to ensure the LP seal is in good shape during an oil change...

Pat, After a sabbatical, I?m happily back at Mark VII. Our CAT pump warranty is 5 years. Within that 5 year period we have a 3% pump failure rate. Mark VII offers pump covers (p/n 3500-0030, $29.99 list price) for additional peace of mind. The reason that the tech support staff said to use...