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  1. Kimberly Berg

    Erie/Hog Hair Brushes - Customers abusing brush

    Do you have enough foaming soap coming out of the HH brushes? The lubricity should help preserve the brushes. If they're using the brushes dry, I would suggest switching to nylon brushes.
  2. Kimberly Berg

    Erie/Hog Hair Brushes - Customers abusing brush

    MEP really does have a sense of humor!! ;) God bless your girlfriend!! :love:
  3. Kimberly Berg

    Self-serve memberships

    I have a high-end 5-bay SS car wash. We installed Coinless app 10 months ago, and they offer both a Loyalty Program and Membership Club. I decided to go with the Loyalty Program, where for every $50 spent, the customer will receive $5 in credits. My thinking was that I would rather "reward" a...
  4. Kimberly Berg

    Great customer service from Coinless!

    As I've posted before, we installed the Coinless mobile payment app at my SS Car Wash 10 months ago (September 2022). Customers can purchase $1 tokens with cash, credit cards, Apple Pay and Google Pay. But tokens have become expensive and labor intensive keeping them clean and polished...
  5. Kimberly Berg

    Extending hose life

    ShinePro - I'm curious about the Mosmatic hoses. Could you post a photo??
  6. Kimberly Berg

    Air Dryers In Self Service - How Are You Wiring Them?

    When we installed Super AirShammees 5 years ago, Diskin told us to piggy-back off the HP pumps, but their own Installation Manual clearly says in LARGE, RED BOLD PRINT to use an experienced electrician, and to install based on local and national building codes. Here in California, I contacted 5...
  7. Kimberly Berg

    Extending hose life

    But a shorter hose doesn't reach front bumpers on a tall van, long truck or to the mat holders... My bays are 10' tall, 28' deep, 18' wide. I used to use 14' hoses, but customers complained a lot! Now, I use 15' long hoses. While they drag on the ground, my customers are happier! I've had...
  8. Kimberly Berg

    Vacuum dirt keeps getting robbed

    Hmmm, interesting idea ACT to consider! For us, vagrants were breaking into the cannisters for the loose change. But moving the cannister to the roof would make it challenging for me to empty them.
  9. Kimberly Berg

    Mortons Clean and Protect Softener Salt

    You're right Buckeye! You cannot compare a 17 year old Culligan water softener with a newer one that senses water quality every day. Like comparing Apples to Oranges! I manually set my old WS to regenerate every 2-3 days, based on water gallons used. It was very inefficient, and I was losing...
  10. Kimberly Berg

    Vacuum dirt keeps getting robbed

    I understand your dilemma Rookie68. We have had problems with vagrants breaking into our vacuums too. 1 vacuum would make it easier, just make sure it's clean with strong suction 100% of the time! (y) 🤩. We have 5 vacuums and they're always being used.
  11. Kimberly Berg

    Mortons Clean and Protect Softener Salt

    With Culligan, I'm still coming out ahead by $150... My old WS required 6 50# bags every month. $36 month ($6 from Walmart). $432 / year. My 6 year old WS now uses an aqua sensor and uses less salt. Culligan delivers and adds 4 50# bags 3x year. ($15 from Culligan). $180 / year. Delivery...
  12. Kimberly Berg

    Mortons Clean and Protect Softener Salt

    Culligan services my water softener. Yesterday they were out replacing the resin in my tank. I asked the technician about the discolored salt I've been reading about here. He was aware of the issues and believes that companies are cutting corners on the salt processing to save money. All...
  13. Kimberly Berg

    Smartphone Payment App presentation @ ICA

    1/2 my business is cash & 1/2 is credit cards. I thought Coinless would cut into that but it's not. My car wash is busier than ever & lots of new customers. When we had quarter theft 10 years ago, I considered going to $1 tokens, but was warned by my local car wash supplier that customers...
  14. Kimberly Berg

    Smartphone Payment App presentation @ ICA

    Hi TMO, Unfortunately I don't know the history of my meters... :unsure: My car wash was built in 1982 and I purchased it in 2003, without any supplier notes. I know my vacuums are MarkVII, made by Livingston, as I found an old label inside. My chemical tanks were made by Magic Wand, and...
  15. Kimberly Berg

    Smartphone Payment App presentation @ ICA

    Hi Matt, we have a single ePort credit card reader (at the cash machine) where customers can purchase $1 tokens for everything. Switching to tokens stopped the quarter theft we had 10 years ago. Coinless is the perfect addition for us, as sorting & cleaning tokens has become very labor...
  16. Kimberly Berg

    Smartphone Payment App presentation @ ICA

    Hi Matt, here's 2 photos showing the WIFI devices (for the bays) connected in the pump room & custom Coinless signs in the bays. Please let me know if you have any other questions.
  17. Kimberly Berg

    Had a customer who almost ripped and bent our tire brush arm off the wall.

    Plan for the future... The metal on your brush boom is now weakened and will easily fold if this happens again. MEPs advice is spot-on. You can't always rely on 3rd party help.
  18. Kimberly Berg

    Foam brush soap for HP soap?

    For 15 years I was buying our chemicals from my local supplier. No scent. OK cleaning power. Contained surfactants and silicone. No modern polymers. Customers were satisfied with the cleaning ability, no complaints. I looked into injecting with a scent, but didn't have the room in my pump...
  19. Kimberly Berg

    Foam brush soap for HP soap?

    Lol! Maybe the loaded banana split scent was too sweet? I use Blendco chemicals, already infused with berry & citrus scent.🍋🍊🍒🍓🫐 My Foam Brush is citrus and a couple customers tell me "their addicted to the scent of my Presoak and Wax!" Those are berry. Scent leaves a lasting impression and...
  20. Kimberly Berg

    Mortons Clean and Protect Softener Salt

    Found a post online from November 2021, where folks were complaining about the gray-brown color of Mortons salt. They recommended contacting Morton directly and trying Diamond brand (if available in your area)...
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