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  1. Kimberly Berg

    Air Dryer guns

    Have you had any issues with the Air Logic gun unscrewing off the vacuum hose & falling off? Or do you glue it on?
  2. Kimberly Berg

    Air Dryer guns

    We purchased the newer design in 2018, that replaced the in-line relief valve, with baffle design incorporated into the gun. My in-bay dryers get a lot of use, and its embarrassing when customers call to tell me the guns are falling off, or trigger is not working properly. I'm glad the Air...
  3. Kimberly Berg

    Air Dryer guns

    4 year ago we installed Diskin's Air Shammee II in our 5-bay SS wash. I'm NOT a big fan of their guns, nothing but problems... - Gun rivets are too short & back themselves out. Now we use longer "Butterfly" rivets - Hose unscrewing out of the "swivel nut". Now we use JB Weld (plastic...
  4. Kimberly Berg

    CREDIT CARD SCAM ALERT!

    I've owned my car wash for 19 years now & definitely see the "writing on the wall". California is going in the wrong direction. Don't want to open a can of political worms here. But, I feel that thieves & homeless people are gaining more rights than me. It makes for a challenging environment...
  5. Kimberly Berg

    CREDIT CARD SCAM ALERT!

    Truth is stranger than fiction, so I don't need to exaggerate! This happened in 2019. I even created a photo collage that I posted next to my Cash Machine. They did return & my boyfriend confronted them with photos! But, like the police told me "no victim, no crime!" Its NOT illegal to carry...
  6. Kimberly Berg

    CREDIT CARD SCAM ALERT!

    LOL! Not sure what Mayberry town you live in, but here in California any theft less than $950 has been reduced to a misdemeanor. You can steal groceries in broad daylight and no one will stop you. Trust me, my police aren't going to show up for a fake $20 receipt. It would be a waste of my...
  7. Kimberly Berg

    CREDIT CARD SCAM ALERT!

    A few days ago (on Sunday June 26th), this guy texted me in the morning saying he swiped his debit card for $20, but didn't get any tokens. I called him back immediately for more information. Odd thing was that my credit card report didn't show ANY transactions for $20 AND no transactions...
  8. Kimberly Berg

    Selling the wash

    Seems odd, why would you need an Environmental Impact Study for an existing car wash? Are they concerned the oil separator pits are leaking? Are your bays connected to the sewer system?
  9. Kimberly Berg

    In Bay lighting

    Gotcha! Just to be clear my lights ONLY come on at night. I had my electrician connect them to an Astronomic timer. The photocell was becoming unreliable. Spiders were building nests under the metal cover plate, and the lighting from the billboard (over my wash), was casting too much light...
  10. Kimberly Berg

    In Bay lighting

    1 - Let's customers know you're open when they drive by 2- Discourages people from sleeping in their cars in your wash bays, or illegal activity inside their cars 3 - Makes it easier to see your wash bays via your camera system
  11. Kimberly Berg

    In Bay lighting

    My car wash is open 24 hours, so night time lighting is very important. Carefully select Kelvins so the LEDs aren't too BLUE or PINK that makes it uncomfortable on customers eyes. Customers LOVE my car wash & stays very busy late into the night.
  12. Kimberly Berg

    In Bay lighting

    I have a 5-bay SS wash in Citrus Heights, CA. In 2016, we replaced 31 fluorescent and metal halide lights with LEDs from Atlas Lighting Products. Very happy with them! The LED are manufactured in North Carolina, using LED light diodes from South Korea. My electrician purchased them for me...
  13. Kimberly Berg

    HTK Loyalty Programs

    Something else to consider with these app companies, look at their rating in Google and Apple Pay, and read the reviews. Since I posted earlier today, I found 2 other companies to research. They had advertised in the May 2022 PC&D Magazine. The mobile payment app & its customer service is an...
  14. Kimberly Berg

    Red Cryptopay buttons

    Excellent!! Customers will definitely appreciate that, as the confusion around pre-authorization holds generates the MOST complaints on Google & Yelp, and leads to phone calls. My hold is $1.50 on my ePort credit card reader (with Cantaloupe). What's your time worth? I've actually had...
  15. Kimberly Berg

    HTK Loyalty Programs

    Apps are definitely the future! I've talked to over a dozen of my younger-generation customers & they ONLY use apps. They're SUPER EXCITED that I'll be adding them soon!
  16. Kimberly Berg

    HTK Loyalty Programs

    I currently use $1 tokens at my SS wash, that customers can purchase with paper bills or credit/debit cards. I absorb the credit card fees. For additional convenience, I'm now looking into adding a mobile payment app system. I've talked to both Coinless and Touch4Wash. They offer the same...
  17. Kimberly Berg

    Red Cryptopay buttons

    I'm tired from reading ALL the signs! My opinion, while they convey A LOT of information, it may be intimidating to a new customer.
  18. Kimberly Berg

    The biggest risk I have taken as a self serve owner….

    I understand now what you mean by "hardening the tubes". In August 2019, a thief cut one of the tubes to the vacuum vaults, using a Dewalt battery operated sawzall - during the day! He also cut the metal tabs that hold the locks on. He stole both LAI locks & the metal plate. He then realized...
  19. Kimberly Berg

    The biggest risk I have taken as a self serve owner….

    Thank you, I'm very proud of it! I'd be happy to meet you & give you a tour inside. Can you send me a PM on this platform? Are you going to ICA Show next week? Do you own a car wash?
  20. Kimberly Berg

    SS Pricing vs Competition

    My wash prices are $3/for 5 minutes. The SS car wash 1/2 mile from me is cheaper ($2/4 minutes), but he also uses cheaper nylon brushes & cheaper soap. Maintenance & repairs are slow. Vacuums are unreliable and no phone # to call. Customers are now realizing you get what you pay for, and come...
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