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Oh my gosh !! Is there EVER a bill stuck in there !! It’s so stuck I can’t get it to move - I’ve tried pushing it along and I think it might be ripped - any hints ?

I am a new car wash owner, and have run into an issue with one of the Access units not recognizing the cash drawer is in place. I ran the diagnostic test and the result given was “Feed Error - Check Cassette” I can’t see any other notes in the manual or online about how to work through this, and...