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This is the exact problem we are wrestling with. We're in a rural area and deal with a tremendous amount of mud, and I think it'll be hard to beat a gantry-style machine that is washing both sides at once. I've only had limited experience with the single-arm style washes, but it doesn't feel...

We have two WW 2.0 units that have been relatively bullet proof, but they are both getting up there (200k+ washes on each unit). We were originally considering replacing them with new WW 2.0's, but I don't see much of a difference/improvement in the new machines - it doesn't look like there has...

We get this quite a bit (WW2.0). I explain to them that our wash is touch free, and that the only way their car could have gotten scratched is if they jumped the rail and hit our equipment. I then usually ask for the time they were in the wash and their license plate #, and explain that I want...

GoBuckeyes - we are considering the same question(s) at our wash. I'll be curious as to what your replies say. also... We ARE! (sorry had to do it!)

We've got two WW 2.0's that are 14 years old, with over 150k washes on each. Still going strong, and very happy with them!

We only signed up with Google because they were showing the wrong address, wrong phone number, and we couldn't reply to all of the 1-star reviews saying that the (wrongly listed) phone number didn't work. Once I had control of the business page, I became very frustrated with all of the 1-star...

We use a rubber mallet to break the ice in a few spots, and then use the SS wand on high pressure rinse to pop it off (starting at the areas cleared with the mallet). We have to do this continuously throughout the winter.

PA's minimum wage is $7.25/hr. We have a guy who works part time (5-10 hours a week) and we pay him $18/hour because he does a darn good job and we want to keep him. HOWEVER, the minimum wage question is the exact reason we got out of the restaurant franchise business. With 100+ employees...

We had an issue with our phone line out to the WSII. We were flooded (twice, in 06 and 11) so I don't know if that contributed. But we were getting intermittent outages, and customers with debit cards were getting charged twice. We replaced the Cat 5 cable from the Unitec to our Engine Room, and...

I'm sure that contributes. However their welds are some of the worst I've ever seen - I am positive that is the main contributing factor.

When it dips into single digits and below we usually close. Our IBA doors sometimes freeze in the open position in those temps, and we have problems with our SS weep not keeping up if there is any kind of wind chill in addition to those temps.

We have polycarbonate doors (no clear panels in them). Stickers on the door that say "Door Opens Automatically" and "Open 24 hours." I still got a dozen calls a week from customers complaining that they bought a wash and the doors won't open. We have a stoplight outside our door - we added...

We also use a handy clam. We have (4) 1,000 gallon tanks, so they are fairly deep. Have a tractor that stays at the wash for moving mud that is removed from the pits.

Middle of hunting season in PA, so we won't make it this year. Hope they go back to the old timeframe in 2022.

I contacted Google after 6 months of trying to wrestle control for my wash out of their hands. Almost all of our bad reviews were due to lack of a contact # (Google assigned an incorrect # and we didn't even realize that we were online). They wiped all of the reviews for a fresh start. They also...

I carry with me everywhere I go, not just the car wash.

We have signs up, stating that the trash cans are for carwash customers only, that the customers are on camera, that no household garbage is allowed, and that violators will be prosecuted and fined. I doubt a single customer has ever bothered to read them. Where I think I differ from some on...

We have 2 IBA's (WW 2.0's) and 2 SS bays at our location. Both IBA's are touchless, which most people seem to appreciate. We also live in a rural area and have a lot of pickups go through with stuff in the bed (barbed wire, pieces of metal, equipment, etc) so we didn't want to venture into the...

Those Owners are the same type of people that approach me all the time to tell me they'd love to own a carwash.... seems like the perfect business... "just show up and collect the money" they tell me. They don't realize you have to put a lot of blood sweat and tears into it, to keep it viable.

We also tilted our hoppers, to fix our issue.