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My dad and I had something like that happen. Back in August 2022, we got a call from an insurance company whose name I forget. They said that earlier in the year, we had damaged two cars owned by a customer. We were confused. We have our information plastered all over the place. This was also a...

Here is how our Washify works: 1. If you cancel on the register, it will allow them to wash until when the next billing date would have been OR 2. If you cancel it through the Washify website, doing so by getting to the customer's account and cancelling it via the editing tool for vehicle...

Our IBAs were closed Monday evening around 6 p.m. and will reopen tomorrow at around 10 a.m.

I am happy with Kleen Rite. When I make a mistake, or when they make a mistake, getting it solved has always been a breeze. A flaw I see with Kleen Rite is that their website has always been a cumbersome load. Washtech (before it got absorbed by Harrell's and later Sonny's) was a pain to deal...

As long as temperatures are at least around 30, I believe we will do well. There is talk of us getting some snow on Saturday. We don't need it, and I hope that if it does come, it's a light one that dries quickly. I do look at this snow as positive. January is an indicator month. If January...

And on top that, many of the gas stations in my area, give a discount for using cash.

The problem with Worldpay for our car washes was not the fees; we went with Worldpay because their fees are less than Washgear's. The problem is Worldpay's Customer service. It's a classic case of the run-around. Look at all the posts here on this forum about trying to set up gift cards. I do...

I'm going to take a shot in the dark here. I'm thinking an intercom system that would tell the customer when they have missed a spot, explains how to properly wash vehicles and can sell the different bells and whistles. On the humor side, a bucket destroying robot.

Our washes are in the same boat. Our winters have turned into a dead zone in Maryland. Little to no snow. And when it does snow, we get rain shortly thereafter. We can easily lose a week when snow is in the forecast followed by rain. Winter used to be the big money season. No longer. Pollen has...

It is utterly ridiculous how these companies operate.

Say, "I guess I'd better put my windows up." They act like it's the first time anyone in human history ever said that joke to a car wash attendant.

As someone who has been in the family car wash business since 2001, I have found that predicting what business performance is going to be is difficult. Before the pandemic, I could look at the forecast and know how business was going to go if the forecast held up. Nowadays? I cannot. To me...

We have not had that issue on our Saturdays. I'm in Maryland, and we do not have a strong football team located in the state. Now the NFL is different when the Ravens are playing.

Ditto here.

Not that it matters now, but the Monster Soap Special had been extended through July 14th.

I do not look at gas stations and car washes as being an apples to apples comparison. Gasoline is a higher ticket item than a car wash. Also, there are credit cards that give higher rewards for gas purchases. I don't believe there are any credit cards that reward car wash use.

Besides price points: 1. What system you use. 2. Being able to sell memberships. You can have the greatest car wash and membership program in the world, but it won't mean a thing if you can't sell it. 3. Customer relations

But it goes back to Earl's point about the restaurant industry being different than the car wash industry. Let's look at the weather, too. It snows on a Thursday, and things are dried out by Sunday. People want to get the salt off right away. Another wrinkle, too, are memberships. I don't...

Count me in as one of those who is in the "You do you" camp. Even if we (my father and I) wanted to close on Sundays, there is no way we could afford it. We'd be leaving a lot of money on the table. Plus, with the way weather is timed, Sunday might be a salty or pollen day.

I don't believe anybody's customers would be smart enough to read past STOP.