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Wax, I'm not a labor attorney, but I would be hesitant to implement an "Employee Handbook" before first checking with a professional in your state. NY is a Right to Work State, meaning employment at will. You can hire and fire a person without providing any reason whatsoever. In some...

Its too bad some car wash industry leader doesnt come out and publicly support traditional marriages. Then Mike Huckabee could organize a "Car Wash Appreciation Day" like he did for Chik-Fil-A yesterday. Lines out to the street, record sales, and PR that they could never have afforded to purchase!

I dont do it myself. I hire a local exterminator to take care of the spiders. In fact he called me last week and mentioned its getting close to the time when they will come in and do their annual spraying. One application is all it takes to kill off all of the spiders and prevent more from...

It did improve gift card purchases and made it easier for the hard core customers to receive discounts on wash packages. Although the question I always struggle with is would those customers still be loyal customers if they couldnt buy washes at a discount? Hard to say.... Before the WALS...

Buzzie, Wow! The fee's continue to go up. I think it was $3,500 when I purchased the website interface 3 years ago. I had avoided making the purchase with a single wash site because I couldnt justify the cost. Now that I have 3 sites and 6 IBA's, it makes sense having wash accounts...

I'd want to see a 3-5yr history on the gross income numbers from that location. Is it holding steady, declining, etc.?? They may have lost half of their gross rev's because of new competition in the area. 1 year of financials doesnt tell a complete story.

I'm still learning about all of the adjustments that can be made to the Tandem, but I understand that my distributor originally made a number of them to lengthen the loading position and increase the wash envelope. This machine has 2 bridges. The back bridge has the wheel scrubbers and top...

Mike, Sure is, as are all of my sites. I have retired guys that stop every morning and clean the bays, lot, etc. I work during the day, but spend my nights and weekends checking up on things. Scott

Our new Tandem bay has been open now for ~3 weeks and so far I am very happy with it. I looked at some of the other machines, and there's a Freestyler near our wash that is down more than up. Overall our customers are raving about the quality of wash that they are getting from the Tandem vs...

Collegefund, I've got 2 - LW360's, 2-LW4000s and 1-M5. Overall I'm happy with the LW360, but I wish they still made LW4000's. LOL The new machines certainly have their advantages, and offer much more in flexibility in programming, reporting, etc. Do they wash cars any better than the...

In 2009 when our LW360's were installed, we had the waggle feature turned on and it created a bunch of wash aborts because the arch lost position. PDQ had an issue and asked us to turn that feature off while they fixed it. We turned it off, but I understand that PDQ now has that issue...

I was interested to find that PDQ now offers an oscillating dryer option on their Tandem and LW360 models. Outside nozzles are stationary, and middle two oscillate. Kind of like the old L4000 dryer package only better. I checked out Shur Vend's new VendPro-iG4 stand alone vendor. This will...

Thanks guys. I should have mentioned that I already have 16 Rugged CCTV cameras at this site including one at the entrance and one inside the bay. These won't show the kind of paint surface damage that I'm leary of. I can just envision some customer pulling in with a black vehicle that has...

We are getting ready to open up our new Tandem Rite Touch bay today, and I'm wondering if any of you have advice on how best to manage frivolous damage claims. I'm taking the approach that unless the machine malfunctions and damages the car, I am not honoring any claims for brush marks, etc...

Is anyone else appalled at the marketing approach taken by Green Clean Car Wash? I recently received the April 2012 issue of PC&D only to find that I have been killing people (mainly women) by spraying them and their cars with deadly, poisonous, cancer causing chemicals. Is this really the...

I've been looking at putting in a soft touch machine next to my touch free bays, and wondered if any of you could offer suggestions on different signage warning the customer about a "touch" environment. I understand from another operator that there is an increase in damage claims especially...

Bill, I'll be there again this year. Always enjoy the company of other forum members.

I have washes in 3 different municipalities. One sends us a letter each year requiring the test, the 2nd one doesnt seem to care, and it appears the 3rd one doesnt even know what an RPZ valve is!! I have all 3 tested annually and file the paperwork just to cover my a*s.

I remember Galen debating this same issue years ago on here. It's nice to hear from him, and know that he is doing well. We change out our shear bolts once a month in the winter, and once every other month in the summer. It's never an impact that breaks them, but the constant torqueing (sp?)...

Mine were almost $7K per door.