Search results

I guess each operator has their own definition of what a clean car is. Of course if you're going to a $3-4 car wash you shouldn't expect perfection. I just wonder if those with a no questions asked re-wash policy actually advertise/inform customers of that or simply wait to see if one actually...

We prep and wash cars at the same time. Prepping does not slow us down even on the busiest wash day (unless we're fighting a lot of snow and ice in winter). We use Hogs Hair brushes (extremely soft and hold a lot of soap). Maybe 1 in 500-1000 customers askl us not to prep their car. We only use...

Of course that's assuming that if you don't prep, your current re-wash rate of less than 1% will remain there. What if the re-wash rate goes to 4 or 5% or more for whatever the reason, mud, bugs, bird droppings or just areas that cloth just cannot reach? That also assumes all dissatisfied...

Great idea!

Try attaching smooth, gel-coated FRP panels to them instead of painting. Painting walls in a car wash is a fools errand.

a $35K Robotic high pressure to automatically prep a car before cloth equipment? Nothing like killing a fly with a sledgehammer. We've been doing that with zero degree nozzles on oscillating spray bars since 1985! The key to automatic vehicle prepping is having a good pre-soak and high...

Whenever an employee is disciplined for any reason, it should always be documented and have the employee sign off on it. Only in this way can you fire an employee and not have him collect unemployment. Its called being fired for cause. Its never fun but you have to just be matter-of-fact about...

First of all, get the repairs/replacement accomplished and then chase her insurance carrier. Also, do not forget to to get compensated for the lost revenue and installation costs. BTW do you have this on video. If so, it strengthens your case and leverage with the insurance company

We're open 7 days a week from 7 AM to 7 PM and 9-5 most Holidays. We have two crews of 2-3 employees who work on an alternating 2 week schedule of M, W, Fri. Sun. (48 hrs. one week) and Tues. Thurs. & Sat 46 hours next week. Our attendants are a loyal lot. Keep in mind that they have been...

A big factor in determining how much and what pressure you should be using on the tire shiner is the percentage of customer receiving tire shine. The lower the percentage, the higher the setting and vice versa. Since we put it on 100% of the cars we wash, we use just one pulse and only 30# of...

So he wants your to have a containment system that will hold 55 gallons. Does he know that you are likely to have upwards of 6-8 (or more) 55 gallon drums on hand at any given time? have you seen the requirement in the code itself? You can always file an appeal. Its the dumbest thing I've ever...

UHMW is a technical name for a very smooth plastic that should be attached to inside guide rail if you are rear wheel push and to the outside guide rail if you are front wheel pull. We are front wheel pull (150') and when we installed our new conveyor 3 years ago, we found it necessary to put...

Steve, just last year, another customer jumped the track, then tried driving through and ran into the rinse arches causing some $1,800 in damages to their vehicle and about $2,400 in damages to my equipment and lost revenue. The insurance company for the customer called me and wanted...

So Steve, If a customer hits the brakes amd jumps a roller after being told verbally through signage and handouts not to and causes an accident, it is the car wash's fault? If while wiping off their dash etc., they bump their vehicle into drive and take off and ram the car in front of them it...

Everyone wanting to produce a "clean car". Every operator has their definition of what a clean car is and then balances that against size of their building and how much they want to spend to achieve their version of an acceptably clean car. Regardless of the operator's definition of a clean...

My attendants are on line 12 hours a day. On a 1,000 car day they have to hear, neutral, feet off brake, hands off wheel loud enough for customers to hear. They'd quit or go deaf.With all the noise in the tunnel, It's better the attendant stick there head up to the window and speak. People...

I simply offered this idea of the handout as a way to help other exterior operators avoid some of the headaches associated with stupid customer tricks. Signs are not enough. As most of you already know, people tend not to read signs and thus it forces the customer to be attentive, notice and...

Fair enough. We have a 150 tunnel and routinely run 1,000-1,200 cars on a busy day. All four of our attendants on a day like that are at the entrance. And yes, we have enough problems at the entrance with people putting their vehicle into park instead of neutral and/or not taking their foot off...

Waxman - No offense, but obviously you have never operated a conveyor wash or dealt with the verbally challenged employees we deal with. As far as customers feeling insulted by getting this handout every time, I can tell you from experience that no matter how many times people go through a car...

As an exterior only/ride through wash and with the busy season upon us in full swing, the vexing problem of getting getting seasonal customers in addition to your regulars always poses the hazards of people not following directions. Either putting a foot on the brake, inadvertently turning the...