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I screwed up my initial request so I am not representative. But it was a while and maddening. I bought my initial unit from Kleen-rite, and it took a call to Kleen-rite to get anyone to call me back. Just when I think I have a usable contact they seem to disappear, I think they are just...
We are relatively new with Nayax. Once you get through the onboarding I have learned to just call tech support and take the call back option. They do call back and are quite helpful when they do. So far so good, very pleased and customer acceptance is good. Approaching 50% of sales.