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We are going to put a safe in the ground sometime next week, but check this out. This past week while at ICA, my manager had been taking the deposits directly to the office in Lafayette because there was no way to lock it up being that the safe was stolen. She got someone to take her place...

When you hire a new lube tech, how do you go about making sure he or she is properly trained and ready to work? Do you have your own programs or do you have your distributor/oil company's training that you use? I ask because we're meeting with Valvoline in Las Vegas to discuss numbers and to...

This reminds me of my favorite damage claim that happened a few years ago. We paid $0 and the guy learned a valuable lesson. Don't try to fraud a car wash. A Pontiac Grand Am came into our Johnston St location for an express wash and it was obvious on the surveillance camera that his left-side...

I'd really like to meet other car wash operators, do you have room for 3 more?

How did the wax work out?

Does anyone here deal with Wonder Wafers?

Me either. Our competitor does a $5 express wash and we thought about dropping ours from $5 to $3 but we haven't gotten around to it yet. What I don't get is how people still wash their cars at home when we have dirt-cheap express washes that get it done so much faster!

What point of sale do you guys use to make these happen? Anyone dealt with AutoData before?

Back when pagers were "in" the alarm dialed out and told me it was armed, disarmed, or 911 for alarm. We upgraded our other 3 locations to the new GE system but the installer never did get around to my New Iberia location. As for the logging of users, I called Five Star to get the log and they...

How many employees have keys to your facility, the code to your alarm system, and keys to the office? Not many. My store GM opened up today, and she called me at 7:40 AM and told me that the entire safe was missing. There was no forced entry, the alarm was turned off, and the office door was...