This is a sample guest message. Register a free account today to become a member! Once signed in, you'll be able to participate on this site by adding your own topics and posts, as well as connect with other members through your own private inbox!
You're doing it the right way! You don't want those people around and if they leave bad reviews, respond to them and explain on the public forum why it's not allowed. Good customers will understand and appreciate that you run a tight ship and don't put up with bullshit at your washes.
Thanks...
I agree with the Nayax readers. You will need the correct timers to do count up, but they are pretty tough machines for the environment they live in and if you set your minimum credit card transaction at $5, then you only pay 2.5% fees. I've had a few go bad, but their tech support is getting...
Thanks for the replies. I have 3 locations, 5 IBA's and 15 self serve bays. I have 2 people that currently empty trash and wash down bays. I let them do minor repairs like foam brush heads and bay hoses, but don't let them get to involved. Biggest reason is that I feel that it takes away...
Operators with multiple washes...when did you decide it was time to hire a General Manager? What responsibilities do you let them take on, and what's a good place/website to post the position? Did you make them follow you around for months trying to teach them everything or let them fight...
I'm seeing more and more card declines on my Portals and WSII's for "not scheduled". I was on the phone with tech support at DRB last week for another issue and asked about it. They said that DRB engineers were aware and know it's their issue. They are working on a fix. Is anyone else seeing...
It’s very frustrating. I used to work tech support for a telecom company. If a customer had an outage, it was priority 1. Nobody had any sense of urgency when I had the issue.
Had the same issue a couple weeks ago. Verizon changed something with how they process payment over the air is what I was told. I use Nayax and they were the ones that made a change and fixed it. If you have Nayax call them and have them lookup Lighthouse Car Wash and they may be able to see...
Transactions fine. Beacon mobile runs my app. This morning I am not able to activate any reader from MoMa now. Says machine not responding. Got a call into Beacon and Nayax.
I'm unable to process any Beacon Mobile transactions via my Nayax readers today. Keep getting "try another card", or "temporarily cannot process" on the Nayax screen. Anyone else have issues?
Thanks,
Lighthouse
How does the transaction work? Can you press the WS2 wash package, then it prompts for the payment? Or do you have to process the card first, then select the wash? It appears that the main LCD screen gets replaced. Does this play well with everything else like Unitec's specials, codes, etc...
I know there has been a lot of posts on adding Nayax to a WS2. I'm curious if anyone has this kit installed and if they are happy with the operation.
https://emvinterface.com/shop/ols/products/dy17-k/v/DY17-K-EMV-PGR
Thanks,
Lighthouse
I have a Razor from 2016 with a CAT 3535. Shows 100,000 washes. I noticed some oil on top of the pump about a week ago and thought the oil looked a little funky. I dumped the oil and refilled with CAT oil to the red dot. The old oil in the pan looked perfectly fine. Not milky or anything...
Unfortunately, I still struggle with the chemicals. Manufacturer recommended to put 2 tips on the injectors. Meaning screw one into the injector and then push one in the tube before pushing on the injector stem. I hate this because it's all just a guess. As mentioned above, I have started to...