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Mike, my previous attempts at getting this resolved were before you guys took over Coinless, so I am very hopeful that this will bring a resolution to the continued fraud. I appreciate the update and look forward to the app update!
In the past you needed a card on file in case you went over the $5. Now it just turns on and shuts off after the $5 is used, so no chance they spend a penny extra.
It's been happening for years for me. Some are worse than others. I promise this person will create several free accounts each time and wash free for life. nothing Coinless can do. I spoke to them about it for months.
Put the fear of God in him lol. But many others still abuse it, just not to that extent. Getting rid of the $5 is probably a good idea. I love the idea of $5 after you pay first.
I had the same issue. Nothing they can do. One guys got over $400 worth of time. Was washing 2x per day, even in the rain. I finally caught him and put a stop to it.
I just looked at the Razor nozzles and counted them and made a list of how many of each I needed. These are for the flex pass, there are 10. Spraying Systems 1/4 in. Male NPT WashJet Spray Tip, 6510. Then there are 3 different sizes on the arm. 14 of the 1504, 6 that are 1503 and 1 - 4004.
The relays only send either an open or close signal, so unlikely to be those. Does your have a stop button? Maybe that is getting triggered somehow. On ours if the limits are off, it will stop at that position every time whether you push the button or the machine is telling it to open/close.