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  1. Kimberly Berg

    trying to reach fragmatics company

    Just read recently that Kleen-Rite acquired Fragramatics in October. The result is "shorter, more reliabile lead times, and improved customer experience." Not sure if their phone number or contacts have changed. Fragramatics phone number is 800-643-1574, ask for Kelly Garrison.
  2. Kimberly Berg

    Poll: If I get sick, I have to ________________________ to keep my wash running.

    Hi Randy, I'm glad to hear you're scaling back, though it took a shot across your bow to get your attention. Sorry to hear about your stroke & grateful you're healing! Thank goodness for your employee & wife!! Stay well & balanced my friend, you're an asset to the Forum! 🥰
  3. Kimberly Berg

    Dixmor Dryer Timer

    I've had good success using a heat gun & synthetic lubricant to loosen the stuck locks. Don't torch it, just enough heat to warm it up.
  4. Kimberly Berg

    Foam Brush Hose replacement

    I tried the Uber Propulse hoses in 2019 and they twisted horribly! 😣 Although they're 4000 psi, they don't have the weight & rigidity of the steel-braided Continental hoses. I had a swivel at the HP nozzle. Went back to using the Continental ones. I like to try new things... sometimes it...
  5. Kimberly Berg

    Foam Brush Hose replacement

    I was buying the rubber bumpers from a local car wash supplier, but they were getting expensive, while the rubber quality was going down. I couldn't find the same ones from Kleen-Rite. I did some research and found an unlikely alternative... rubber feet for stereo speaker cabinets on eBay...
  6. Kimberly Berg

    Foam Brush Hose replacement

    I have a boom and was using 15' straight 3/8" hoses. But they didn't reach the longer vehicles, and the cusomers were yanking on the hoses. So, I bought longer straight hoses to reach longer vehicles, but then they were dragging on the ground (tripping hazard). A few years ago, I switched to...
  7. Kimberly Berg

    Hose stop on Fragramatics machine

    In the past 3 years, the hose was pulled out twice. Last time it got wrapped around a dually truck tire. Didnt stand a chance. Fragrance hose is very long & the customer didn't re-hang it properly. The beveled part of the hose is only 3/4" long and we threaded it in as far as we could with...
  8. Kimberly Berg

    Fill in the blank: If I had a nickel for every time a customer this, I'd be rich!

    Not turning the rotary switch, then asking for a refund when there's NO soap coming out of the Foaming Brush! 😖 I texted the customer this same photo, explaining how our system works. Clueless!!
  9. Kimberly Berg

    White streaks/spots when temps are under 45°

    Excellent tips and trouble shooting! If the streaks and spots only appear when you use the blow driers, I would focus on the driers. Could they have accumulated dust inside? Do they have an internal filter that needs to be cleaned?
  10. Kimberly Berg

    PLEASE HELP issue w/ PLC & I dont know how to fix it

    No experience, no knowledge, no support, no financial backing??? I think you're in a 'no win' situation, my friend. While it's admirable you're trying to help customers, you're putting a lot of unnecessary stress on yourself. Sometimes being the adult means knowing your limits and when to walk...
  11. Kimberly Berg

    My first equipment strike

    It gets old that they're so quick to blame & make excuses, but NOT take responsibility! 😖
  12. Kimberly Berg

    PLEASE HELP issue w/ PLC & I dont know how to fix it

    Look around the equipment, inside the pay station box for any manufacturer information or model # you can find. Google anything you find, looking for an on-line manual or technical support #. I'm not familiar with PLC or Pro Suite Program. Also, if you're doing this as a favor for your...
  13. Kimberly Berg

    Air logic or Air shammee

    Yes! That's the Mosmatic 2” in-line swivel coupling. I purchased it also from Kleen-Rite (Part #BOMP60323). It swivels much easier & smoother than a rubber vacuum swivel. Pricey little bugger. I paid $132.27 each 6 years ago.
  14. Kimberly Berg

    Air logic or Air shammee

    Hi Noob, I purchased the Mosmatic boom elbows directly from Kleen-Rite (Part #: BOMP60314). They don't swivel. You'll need to call them for current prices. 1-800-233-3873. Their elbows come with a heavy duty hose clamp, but we still welded the elbow to the Mosmastic 3' extension (Part...
  15. Kimberly Berg

    Hose stop on Fragramatics machine

    Due to ongoing problem of being pulled out, 5 months we installed an additional hose clamp. I had my handyman crank it down tight! I'm surprised it got pulled out again. Probably got wrapped around a customers tire, like last time. The hose is very long & vulnerable if they don't re-hang it...
  16. Kimberly Berg

    Hose stop on Fragramatics machine

    5 months ago I replaced the rubber hose on my Spray Fragrance machine, and was disappointed to find it pulled out, again! Too new & expensive to replace! Used duct tape, teflon lubricant & flat screwdriver to feed it back inside. Created a hose stop with a 5/8" rubber "cable" clamp. I was...
  17. Kimberly Berg

    Price increase % on P&L

    I guess I'm not a nerd, looks Greek to me!! o_O 🤯
  18. Kimberly Berg

    Price increase % on P&L

    I just adore you guys! THANK YOU for all your helpful replies!! 🙏🥰 Here's the short answer I received in a DM from Mike in Atlanta.... If you only raised the wash bays by 33% then only that portion of the total income should increase. Perhaps the interested party is under the impression...
  19. Kimberly Berg

    Coinless Mobile

    Hi Mike, thank you for your repy and post. I'm good! Mark Limburg has been very responsive at EverWash and Nick Koumarianos in tech support helped me resolve my network issues in August. If you haven't already, please reach out to the 2 posts above who are looking for assistance (Southwest...
  20. Kimberly Berg

    Price increase % on P&L

    I appreciate all of your feedback! Cap rate is 11% - 12%.
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