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Haha thanks Doug. I'm not taking anything personally, I'm just here to present the facts. What I did is no different to a car wash operator responding to a negative Google review - I'm sure every single poster on this forum would want the opportunity to respond to bad feedback when expressed on...

Nick - Joe here. We'll have to agree to disagree on this one. I was responding to accusations about my employer on a public forum by offering facts about the unit in question that could have given him some greater insight into why he was having issues. You might have missed it above, but I also...

Let's be real - there's not a lot out there that can stop a lightning strike which equates to about 30,000 amps! HTK has GFI and a CVT, and operators can add additional measures site-wide, but lightning is something else.

Did more digging this morning... it turns out that the car wash this unit was originally installed at was struck by lightning in 2018. It was also installed on the coast with direct exposure to the sea air and moisture. Lightning strikes are particularly problematic from a troubleshooting...

I have gone through your account notes today and wanted to follow up. It appears that you purchased the unit used in 2020. It was previously installed at a car wash in Florida. I can track down replacements for three components since you have owned the unit: 1) order for a reconditioned power...

I think it's a bit unfair to suggest we don't care. Unlike our competitors, we don't have $3k + annual support requirements, and our customer service is always available Monday through Saturday at no charge. It has never been in our DNA to 'shrug' off a problem, whether it's on us or external...

It's possible the display driver is going bad. My best suggestion would be to call our Parts department to see if we still have any available. Unfortunately, the bonded display was discontinued a few years back due to low volume and parts obsolescence.

Is it a bonded display or touch screen?

If the coupon code being entered on the keypad is for the full value of the wash, or if it's configured to automatically fire a specific wash, you shouldn't have issues. And yes - if you created a coupon code for a $2.00 discount, Cryptopay would not recognize this and charge the customer the...

You'd have to speak with Cryptopay for that information, we have no relationship with them.

Did you consider just doing a high-speed conversion with Hamilton? FYI, the keypad will still work for full washes, but Cryptopay doesn't recognize discounts (either via coupon codes, or Tokenotes). None of their hardware, including the tap device, is EMV-compliant either (the tap is still MSD).

It will be, unfortunately we just have no idea when. Unattended terminals have certainly not been given much love since the liability shift in 2015!

I'll reiterate this again - we (Hamilton) cannot determine when the reader activates. We are at the whim of Worldpay's TriPOS software, and the dip ahead functionality was not delivered to us in their most recent development sprint despite being in the scope of work. Sonny's and DRB have a very...

You could consider a Hosted Solutions subscription where you can issue unique Single Use Codes. Set the quantity, expiration date, wash package, and add messaging if you want. They either scan the code on the barcode reader or enter a 9-digit code on the GL keypad.

Again - we are bound by the limitations of Worldpay's software when it comes to the transaction flow. It's not honestly difficult nor confusing, the issue (in my opinion) comes from customers having zero attention span and being unwilling to read/listen/see the guidance to pay. We have done all...

I wish it was as easy as just picking a different credit card solution but you have no idea how complex and convoluted the EMV certification is 🙃 We were the first company in the industry to deploy chip readers in the field in 2015, but the solution we had then was not meeting our expectations...

I understand, but again this is beyond our control as it is Worldpay's software. The last thing we want to do is add steps to the process, but we have tried to help as much as possible with on-screen animations, audio, and text help.

Are you talking about the customer UI? We do offer custom themes, and released new software for enhanced sell configurations last year (requires new controller). As far as metrics, do you have Hosted Solutions?

Glad you're happy with both! Regarding the contactless feature, unfortunately this is completely beyond our control. Worldpay's software runs on the Ingenico reader and we have no influence on their development cycles. We did (finally) receive a software update from them this week that we're...