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Thank you so much for this response. Went ahead and replaced both of our broken readers and was able to fabricate shims like you talked about. Working like a charm so far. For anyone to get quarters stuck in there at this point is going to take some effort. Thanks again for the advice, my boss...

Sorry to necro-post but did anyone ever figure out if these readers are repairable? We have 2 at my workplace and people keep stuffing quarters in the slot and breaking them. $300 worth of damage from 75 cents is a bit ridiculous. Thanks in advance.