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Of course, our main concern is taking care of our customers, which is why we have our customer service number posted at several places at the wash. They can call us 24/7. We issue refunds on a regular basis. What we don't appreciate is the credit card company telling us that they are going to...

We've had both instances. I just spoke with merchant services and was informed that these most recent chargebacks (two of them in one day from two separate Visa cards) have been included in a "pilot program" that Visa is instituting for businesses like ours. They refer to us as "non...

Yes it does. I successfully fought a chargeback but it wasn't easy. That only worked once and it was quite a battle.

Good idea. How do you ban an individual card?

Several times now we have had chargebacks charged to our account from the credit card companies (Visa/M-Card/Am-Ex). We can prove that a charge was made by our receipts but because we are a self-serve wash, we don't have a signed receipt for proof. Because we can't provide a signed sales...