accepting or not accepting tokens in IBA's

[BBE]

Do you accept self serve tokens in your automatics as well? Or do you restrict them to self serve equipment? What is the reason for your decision?

 

[MEP001]

I have the auto cashier set up to accept tokens, but we don't sell them. The only time a customer gets tokens is if we mail them a refund.

 

[Waxman]

our wash vends tokens. IBA accepts $, qtrs, cc and yes tokens (same at SS bays).

you want to make it as easy and convenient for customers to pay as possible. i did/thought otherwise at one point and that was a mistake on my part.

 

[Stuart]

In my changers I dispense tokens and $coins. ALL of my equipment accepts the Token, $coin and quarters. Automatic also accepts bills.

 

[BBE]

What if you are offering a bonus token system at your changers? 6 tokens for a $5, 12 for a $10 and 24 for a $20.

 

[Stuart]

I offer a 20% bonus for purchases over $50. 60tokens for $50. I have thought about the changer bonus but then why not just lower your price for everyone by 20%? And my reconciliation on the changers in case of problems and inside theft would be head-banging and frustrating to account for. IF I would do it in the changers it would be for the $20 bill only. And remember these tokens are costing you money, even though we like walkaway tokens-why give them an extra one to take and costing you more money?

If you are offering all tokens in the changer I believe your changer sales will drop considerably. Customers complain about getting 1 token for 1 dollar. But getting 12 tokens and using only 5 today to wash- they will only use the changers only 1 or 2 times before they bring their own money.
My thoughts

 

[Randy]

I don’t know why you wouldn’t want to accept the tokens you dispense from your bill changer in your ACW. I don’t understand why anyone would want to give bonus tokens. If you’re trying to build customer loyalty I don’t giving away free tokens or product is going to do it. A few operators here have tried giving out bonus and have discontinued the practice in short order.

 

[MEP001]

Bonus tokens builds customer loyalty.

Guy gets extra tokens for a $10, tells his friend, increases your customer base.