Anyone ever switched membership platforms?

[splashndash98264]

Hi all, not sure if this is the right forum, or if General Discussion is the right forum. But curious if any one has ever switched their customers from one platform to the other, and how that went? I am looking at Everwash, Dencar and Hamilton right now, Everwash is the most economical option for me to get my foot in the door, but I spent some time on a Zoom call with the folks from Dencar recently, and they have some really cool stuff! However, it requires the purchase of their kiosk at a not so cheap price...that's a big risk and I am not sure if the juice is worth the squeeze. Hamilton is the same thing, very expensive to purchase their equipment vs. using what I have now and going with Everwash (I am already on Cryptopay).

I am just wondering if it is better to bite the bullet now and go with the company I think provides the best customer experience, or to go the cheaper route and see how things go. By the way, I live in a small town of about 15,000 and there are three car washes, the other two are using Everwash.

 

[AnalyticWash]

But curious if any one has ever switched their customers from one platform to the other, and how that went?

I have done this. I would say it sort of depends on the system you are currently using. It is definitely a lot of manual work and potential one on one contact with each customer in order to get them switched.

I would try and figure out a way to sell memberships on the new platform with the old one still running so you can transition people at a pace you are comfortable with.

+1 for Dencar if memberships are the route you are going (definitely not the cheapest option). Happy to answer any Dencar specifics.