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Car wash vending machine

I have a 6 column vending machine. one column when you fill it buzzes and automatically starts dropping product. I initially unplugged the unit but it didn't help, I then checked the fuse but it was ok. Any idea what it could be? there is (I guess its a solenoid on the top shelf) could it be that? Any suggestions?
 
I assume it's a D&S unit - IIRC the relays go bad. Call them - they'll confirm the problem and sell you a replacement part.
 
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