cleaning up mud
Member
We are looking into changing cc processors because we get way to many errors with harbortouch. One processor wants to change our unitec modem out with another kind. Has anyone done this???? and does it work well?
Car Wash Forum
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Data Trans
- Thread starter cleaning up mud
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John_Thomas
Member
Harbor Touch
I just changed to this processor. What kind of errors are you referring to so I can keep a heads up?
Thanks
I just changed to this processor. What kind of errors are you referring to so I can keep a heads up?
Thanks
bigleo48
Active member
Mud,
The modems used by Unitec are essentially US Robotics modems, however, they contain your CC merchant info, so you can't just swap them out with another brand/type. But if your CC processor modems don't accept USR modems, it would be like your carwash not accepting Fords.
Has anyone dialed into your modem and did any troubleshooting? Its rather easy to do and they do keep some logs (like it will tell you why it failed in any communications)?
You seem to be going around in circles with this stuff, instead of finding someone who can help you get this resolved. I personally think that the processor's modems (likely virtual modem bank) is having problems (since you have multiple locations having the same problem). I would try changing the Initialization string (Init String) of the modem (tells it how to behave, what protocols to use etc) based on what the modems are seeing and what config your merchant uses and the protocols it will accept. If this is set correctly, your connections will be quicker (no need to try and handshake to a bunch of protocols one end won't support) and more stable connections.
An IT guys who knows modems and 1HR and all your problems are fixed. How many hours are you going to continue spinning your wheels?
The modems used by Unitec are essentially US Robotics modems, however, they contain your CC merchant info, so you can't just swap them out with another brand/type. But if your CC processor modems don't accept USR modems, it would be like your carwash not accepting Fords.
Has anyone dialed into your modem and did any troubleshooting? Its rather easy to do and they do keep some logs (like it will tell you why it failed in any communications)?
You seem to be going around in circles with this stuff, instead of finding someone who can help you get this resolved. I personally think that the processor's modems (likely virtual modem bank) is having problems (since you have multiple locations having the same problem). I would try changing the Initialization string (Init String) of the modem (tells it how to behave, what protocols to use etc) based on what the modems are seeing and what config your merchant uses and the protocols it will accept. If this is set correctly, your connections will be quicker (no need to try and handshake to a bunch of protocols one end won't support) and more stable connections.
An IT guys who knows modems and 1HR and all your problems are fixed. How many hours are you going to continue spinning your wheels?
cleaning up mud
Member
Unitec is the only one that can dial into theyre modems. It cannot be done by anyone else, they made it that way! We continue to get network errors and when we dial in for cc info it says (receive error). No one seems to know what that means, even Unitec.
cleaning up mud
Member
Error code 120 Protocal error, check at and up paramaters for correct for correct values
bigleo48
Active member
Mud,
I had the modem setup for a number of years. I could call it and get my reports, put in some new accounts, check for errors (bill jam, low hopper), etc.
When you call with a PC and hyper-terminal, you break from communications mode to command mode by typing +++ Once in command mode you can type various AT commands. SEE http://www.computerhope.com/atcom.htm#02
AT means 'Attention' You can get logs on the connections by running the ATI1 (thru10) That would mean Attention Information 1 and so on...
But I believe the WSII is displaying exactly what the modem is seeing and what I suspect. They cannot agree on what protocol to use. To me that tells me that the modem bank at the other end has some messed up ports.
