do not buy from Zack Arnold Washtech Controls

[PaulLovesJamie]

Just a heads up for now - do not buy any equipment from Zack Arnold.

I bought equipment from him - it does not work at all, and he will not give me my money back.

I'll be posting a lot more on this topic as things progress, but for now I thought you should know - buyer beware, there are unscrupulous suppliers out there.

 

[DiamondWash]

What company does he represent?

 

[PaulLovesJamie]

washtech controls

 

[PaulLovesJamie]

breach of contract

As was discussed in another thread a month or so ago, I think it's important to let other operators know when a supplier isnt following through.

So, what happened?

Well, I bought a credit card system from Washtech controls - Zack Arnold. Our written agreement was that it would be delivered in 3 weeks. It showed up in 3 months.
After I received the wiring instructions, I connected it, and:
- the card reader did not work
- the display did not work
- the interface with the dixmor timer did not work
- the hardware for count up is not there
- those are the big items, there are a bunch of "smaller" issues as well.

I had a frirend who works with computer electronics look at the system & wiring, he confirmed that it was wired according to the instructions, but it did not work properly. After a couple weeks of back & forth, I decided that enough was enough, I was sending the system back. At that point, Zack offered to fly out here at his expense to fix the system, and give me a couple other free services.
Here's why I wasnt willing to accept that:
1) That offer came after FOUR MONTHS of trying to get a system installed and operating. Would YOU rely on such a system to accept payment at your business, knowing that it is so complex that it requires somebody to fly out to fix it? While it is still brand new?
2) He knew I was about to have an article published on evaluating credit card systems - it sounded like a panic offer to me, why didnt he offer that before I told him I wanted my money back?

continued...

 

[PaulLovesJamie]

... continued

Zack also claims I didnt install the system properly. (Nice, dont accept responsibility for your product, blame it on the customer.) So I hired an independent networking and automation expert to come in and check the system out, including the wiring. The lengthy letter they provided me is quite clear - the system is wired correctly, and is NOT functional. What they told me verbally is a lot more colorful, and more revealing.

He has had my money for over 5 months now. He says he'll send it back "if he can re-sell the equipment" ... no, sorry, thats not how it works.

There are a lot more details, but thats the gist of it. I expect he'll have some response about how he offered this and that, and the system worked when he shipped it - baloney. I'll gladly respond.

 

[Red Baron]

I've made no secret that I think the Customer Service lady at Wash Gear has a crappy attitude, and I'm not the only person I've heard volunteer that opinion. But, I've had very few issues with their equipment in the 3 years I've had it. In fact, I'm getting ready to add Wash Gear to 6 more bays.

 

[pitzerwm]

Red, even if WashGear wasn't an advertiser, I will say that I know Jenifer and she is the sweetest, innocent gal I've talked to in years. David is a lucky guy. Maybe the two of you just don't connect. I'm glad to hear that you are happy with their stuff and will be getting more.

 

[I.B. Washincars]

PLJ, is not speaking of WashGear.

I also agree with Bill about Jennifer and David.

 

[Red Baron]

You're right, our personalities conflict. That happens. They do have a good product.

 

[Red Baron]

In fairness to Wash Gear, my issue was a long time ago and I haven't had anything but good service since. I should probably do as my wife tells me frequently: Pull up your big girl panties and get over it.