what's been the latest with people's experience with the handhelds? i remember seeing Mister Car Wash in lubbock using them 3 years back. have the devices gotten better? is it worth the $4500 up front cost and the yearly module cost? i have a full serve that on the weekends gets busy and I'm trying to make things easier for the ticket writers. thanks guys.
DRB handheld
- Thread starter parsonii
- Start date
Washmee
Fullservice Tunnel
I've been using them for about 10 years now. My wash is an Express/Full-service combo. I was able to eliminate the cashier position at my wash and still process the full-service customers. I like that using them still enables the customers to have a person take and process their transaction. Overall the handhelds have been great. Over time DRB has improved the functionality to a great degree. The main thing you have to do is make sure you install the WAP in a place that ensures you don't have any dead spots.
Thanks jon. Of the two handhelds, the touchscreen that looks like an iPad vs the one that uses a stylus, which one is your preference? The portable printer on the waist doesn't seem robust or fast enough to do the job. so is the workflow for a full serve customer: go to the customer, go to printer, than go back to the car. I'm not sure I would want to eliminate our cashier -- our gift shop brings in $300-$600 a day and keeps our customers occupied while their car is getting completed. Our cashier isn't really a cashier; she's the barista, gives away water and asks people to follow us on instagram etc. looks cute and acts friendly, answers the phone --- it's really a command and control center position for both the car wash and lube express
Washmee
Fullservice Tunnel
I use the PTT handhelds. The portable receipt printers are actually quite robust. The newest versions are Bluetooth and use lithium batteries. As far as your cashier goes, since you have a lube I guess it makes sense to keep one.
