EE No Vending

[Earl Weiss]

Been viwing local Chicagoland EE's.

typicaly put together by a Sonny's distributor.

Conspicuously absent are any vending machines, air freshener or shampoo machines etc.

They are often set up so cars exit to the street. I have heard the benefit is to reduce the BS of customers looking at a clean car for a change, noticing a mark and worngly thining the wash did it since once they exit they are on their way.

So, what's the story with no vending? For the reason above? Reduce time at free vacs?

 

[robert roman]

The story depends on who is telling the tale.

My opinion why it’s done is to minimize average total guest visit time.

Also, I find Sonny’s layouts often have tight vacuum spaces 11’ or 12’ wide whereas guidance for full-serve and flex-serve recommend 14’ wide.

Toweling car, cleaning inside windows and other self-serve activities seem frowned upon.

Consequence is business becomes 3 to 4-min wash, 4-min vacuum, get out.

Pundits tell me this is all the customer wants.

 

[Greg Pack]

In a high volume location taking up precious space, I wouldn't want to equip customers to do an interior detail. Air fresheners would be fine though.

Plus, for the amount of revenue it produces vending is a PITA, IMO.