North, South, East or West; It Doesn't Matter
Express exteriors are extremely vulnerable anywhere... and everywhere... due to one simple fact: they
are a self-limiting business model.
If all you do is one thing, you can survive and even thrive in a stable marketplace with adequate demand for your service. Essentially, you are the only one at the bowl when it's time to eat. An easy meal often invites complacency. It also invites others who like what they see... and can copy.
Consequently, if "more" that do the same thing enter the marketplace, demand is affected and your individual customer-base is diminished. Hence, you are at a competitive disadvantage if all your competition are like you... and provide the same service. You're all eating out of the same bowl, constantly jockeying for a better position for sustenance. When the crowd gets bigger around the bowl and meal is too little to satisfy, you need a sensible alternative place to eat.
Accordingly, the more adaptable flex-serve model will provide a significant competitive edge in an over-served exterior-only marketplace.
Hence my point: If you can't upgrade to include the flex-serve's
express after-care component, you will
lock yourself into a format that is self-limiting... and attractively vulnerable.
Simply put, if you are more diversified, you are better prepared to serve your clientele; all of them... all of the time. North, South, East... or West!