toddmullens
Active member
Does anybody have any suggestions to make these things dispense bills consistently? We purchased 4 units about 2 years ago and they have been a nightmare when it comes to dispensing bills as change. I have changed the change rule to give $2 in quarters and the remainder in bills. This way bills are dispensed only when a $20 bill is used in most cases. At least one of the units has an error on a daily basis unless its raining! Most times it never picks up the bill, errors out, and rips off the customer of their change, resulting in a angry call from the customer. I make sure to clean the wheels regularly and only use fit bills with no bent corners or tears. I also tried brand new bills and that was a big mistake. They were too slick I guess. It's very frustrating to spend this kind of money on a piece of equipment with such poor performance. I have always been please with all of our Hamilton equipment: over 16 cashiers and over 20 change machines with very few issues, but this is absolutely ridiculous when it comes to the bill dispenser. I have called Hamilton and they had no real solutions. I also call fijitsu directly and they didn't have much to offer as well. What's weird is I also have an American bill dispenser with the same F-50 dispenser and it hardly ever has an issue dispensing bills. Any ideas are greatly appreciated. Thanks
