How long does it take for KleenRite to give credit for defective goods..

[sparkey]

So I bought a dema solenoid valve back in June from kleenrite. I installed it and it leaked like a sieve. After consulting the forum I decided against installing another dema valve. I sent the defective valve back to kleenrite who sent it off to dema for analysis. I called and sent several emails to kleenrite asking the status of my refund. I keep getting the same excuse. Waiting on Dema for test results and credit. I would think half a year would be long enough to get a credit for a defective part. I wonder how kleenrite would feel if I didn't pay their bill in over 6 months. I have returned defective valves to National Pride and had them exchanged on the spot. Just needed to vent.

 

[MEP001]

Like any company, Kleen-Rite has good and bad points. One of their bad ones is, because they operate at such a low profit margin, they will not "eat" the cost of a defective part they sold. I agree that six months waiting on a response is ridiculous, unfortunately you don't know to blame them or Dema. I will say after a decade of working for a distributor and dealing with Dema myself, it's probably Kleen-Rite who has dropped the ball somewhere.

 

[sparkey]

I got an email from kleenrite today. Looks like my credit is on its way. I believe they were waiting on dema for a response but I think a company like kleenrite could apply a little more pressure to get these things resolved a little faster.

 

[rph9168]

Maybe someone told Kleen-Rite about your post yesterday and they finally took some action.

 

[Earl Weiss]

Great, now maybe they will fix something I have been trying to get done for a couple of weeks. Last soap shipment they sent 9 pails of the wrong stuff. Called them and they sent a bill of lading for UPS to pick it up and they would send the replacement. A couple of weeks later, no pickup and no replacement. Left a message today. We will see what happens

 

[cwguy.com]

Great, now maybe they will fix something I have been trying to get done for a couple of weeks. Last soap shipment they sent 9 pails of the wrong stuff. Called them and they sent a bill of lading for UPS to pick it up and they would send the replacement. A couple of weeks later, no pickup and no replacement. Left a message today. We will see what happens

They are honestly shipping water all around multiple times and states? LOL

 

[mjwalsh]

Maybe someone told Kleen-Rite about your post yesterday and they finally took some action.

Sparkey & others,

We sent in a Domel vac motor to Windtrax that unfortunately happened to slip thru as a defective unit. Windtrax understandably put us through the process of sending it back & waiting for the manufacturer to respond. The total time was less than 30 days for the credit memo/invoice was emailed to us. I agree at some point ... delays can work against us when it comes to proper correction.

Mike Walsh www.kingkoin.com

 

[Earl Weiss]

They are honestly shipping water all around multiple times and states? LOL

Color me dense. What does this mean? Is it a slam at KR the company? The products? What?

 

[cwguy.com]

Just the main problem with chemical is weight. The weight comes from water. Plus I believe the drums are worth more then the actual additive that makes the chemical. Like purchasing a fountain drink.

There are additional cost don't get me wrong.... Actual mixing, hiring staff, holding of the chemicals and storage cost. Plus the reseller does have to purchase the finish product, sell, store and ship the product and shipping is the most expensive cost.



Lets just use kr wheel cleaners msdn sheet..... which btw has to be provided. http://www.kleen-ritecorp.com/files/d8570524-3f12-4782-a1f5-485e1f21f78d.pdf

The actual amounts of the ingredients are a trade secret.... but 7-20% of every gallon is the actual product that makes the chemical. So lets say water weighs 8.3 pounds for a gallon. If they use 7%..... the product weights 0.581 pounds and the water weights 7.719#. Or if they use 20%..... the product weights 1.66# and 6.64# of water. So a 55 gallon drum would be 424# - 365# of just shipping water.

I forgot the name but there was/is a company that sold 1/2 or 1 gallon hyper concentrates that you just added water to a 5 gallon drum? (They gave out free samples.... if that helps?) Also the chemical companies can match each others chemicals and I eat dinner with one company that basically did that. I'm not picking on kr they are reselling a product. But it is shipping mostly water around. Or either I am completely wrong..... won't be the first or last time! But I have also got hyper concentrates from chemical companies that are more concentrated then the 7-20% then you would dilute it 40-80 to 1.... so I don't know? But I am not anywhere close to a chemist! I only skimmed a book a long time ago.

 

[Earl Weiss]

Lets just use kr wheel cleaners msdn sheet..... which btw has to be provided. http://www.kleen-ritecorp.com/files/d8570524-3f12-4782-a1f5-485e1f21f78d.pdf

The actual amounts of the ingredients are a trade secret.... but 7-20% of every gallon is the actual product that makes the chemical. So lets say water weighs 8.3 pounds for a gallon. If they use 7%..... the product weights 0.581 pounds and the water weights 7.719#. Or if they use 20%..... the product weights 1.66# and 6.64# of water. So a 55 gallon drum would be 424# - 365# of just shipping water.

.

Your theory is correct for the product you use as an example. (One of the things I don't buy from KR) The wheel cleaner is not one of the hyper concentrates which is all I buy from them.

I have tried the companies that sell powders you have to mix and found the process too tempermental for my setups. I gave up on them.

Your theory also holds true for many liquids we purchase and consume like Juices, Soft drinks and of course the infamous bottled water.

Convenience has a value. For instance buying Hyper concentrates in 5 Gallon pails makes it easy to share supplies with different locations.

 

[rph9168]

Having been around the car wash chemical business for over 30 years I have seen many changes. When I started almost everything was sold in 55 gallon drums or 5 gallon pails. One company I worked for was the first out with 30's which many said would not last. Now many companies do not even carry 55's and 5's and 15's are the most popular sizes. Most of that is due to the shrinking of equipment rooms and the cost of shipping. Be careful when buying hyper concentrates because they are not all the same. Check out the dilution ratios. Some companies that call their products hyper concentrates are really just selling you concentrates. There are also some dilution devices out there that can be used to inject hyper concentrates right into the line eliminating the need for premixing. Also be careful when mixing them with water to make sure they go completely into solution. If possible use either RO or soft water when mixing them. Some operators also try to mix fragrances and/or dye into the mixture. That can also cause some issues if the dyes or fragrances are not compatible with the detergents.