We all know there is no 100% touchless wash consistency. That being said as long as your wash is working consistency and correctly and someone gives you a poor review how would you respond? We all know that MAY be the car from hell that hasn't been washed in 6 months but how do you respond not knowing all the details? You can't get into long drawn out discussions responding to reviews.
How would you reply?
- Thread starter Timmb
- Start date
washnshine
Well-known member
You could offer for them to come back so you can make it right. The only issue is that if you give a rewash and it still does not clean you have not gained anything. If you have self serves, you could offer a brush wash. I wouldn’t offer much online other than to come back and make it right. If they take you up on the offer, have a plan that can resolve the problem.
Waxman
Super Moderator
I try to respond to all my Google reviews. If they're negative I say I'm sorry you had a poor experience. Please come by so we can take a look at your car and offer some suggestions on how you might get it cleaner at our car wash.
Walter White
New member
After a poor review on Google I always respond positively...come back, refund. rewash..I would say only 5% respond, makes me curious if it just bot slamming by others
