IDX Repair

[Jason Studer]

I understand that IDX is out of business, but does anyone know who is if anyone is repairing them? I have a couple of MA-850's.

Thanks, Jason

 

[Randy]

I understand that IDX is out of business, but does anyone know who is if anyone is repairing them? I have a couple of MA-850's.

Thanks, Jason

To the best of my knowledge nobody is repairing them. You could hang on to them for a couple of years then toss them.

 

[Greg Pack]

I imagine if anyone would know it would be Jim Gosnell at Etowah Valley.

 

[Jason Studer]

I spoke with Jim at Etowah Valley, They will do repairs on them depending on serial number.

Thanks for information.

 

[Back4More]

This is the response I got from them when I asked about warranty On my last shipment of 50 this month.

Ron

Yes, the warranty for these units is for 1 year through DSI, not IDX since they are no longer in business. Repairs for products are up to 5 years, or as components allow.


If your customers contact us directly regarding repairs, we will send them to Kleenrite or other similar company who is private labeling related products.



Thanks

Robert Mabry

DWS

 

[DAWGWASH]

This is the response I got from them when I asked about warranty On my last shipment of 50 this month.

Ron

Yes, the warranty for these units is for 1 year through DSI, not IDX since they are no longer in business. Repairs for products are up to 5 years, or as components allow.


If your customers contact us directly regarding repairs, we will send them to Kleenrite or other similar company who is private labeling related products.



Thanks

Robert Mabry

DWS

What do you use for a replacement like in a Wash Select II when you take quarters and multiple tokens

 

[edredtop]

I understand that IDX is out of business, but does anyone know who is if anyone is repairing them? I have a couple of MA-850's.

Thanks, Jason

Looks like the slow grind towards cashless payments has claimed a victim.
I think I'm going to start making each station that loses an acceptor into a C/C only station starting with the vacuums.
I just found out about this today when I called to check status on 3 units I sent in last February and had been getting the "call us in a month or two, we're really backed up" speech.
*sigh*

 

[Scott.Downey]

Is the new company taking over the tokens?

 

[TMoliver]

Yes DWS is taking Xmark token orders as they have purchased the marketing rights and token data base. You can email them at sales@dwsequip.com or call 870-862-3468

 

[Mr. Clean]

Late to this party - when did IDX close the doors and who/what is DWS??
Anywhere to get suport for Permaswitches?

 

[TMoliver]

Well IDX closed there door last December. Most of the IDX components are now sold through Kleen Rite, Carwash Super Store and Windtrax. However the Purmea switch PS300 is only available from DWS Dynamic Wash Soultions as they use them in their meter boxes. DWS is an equipment manufacture the build IBA and tankless selfservice equipment. You can call 870-862-3468 ask for Robert or Mike. Hope this helps.

 

[TMoliver]

I forgot they have a new email address isales@dwsequip.net

 

[Fatboy769]

I forgot they have a new email address isales@dwsequip.net

Mike, do you have the website address for Dynamic Wash Solutions?

 

[TMoliver]

My mistake on the email address "fat fingers" should have been sales@dwsequip.net . There web site is not working at this time as far as I know.