Insights of a Sef-Service Car Wash

[D&D U-Wash]

For 36 years, D&D U-Wash Self Service Car Wash has been a trusted name in Corvallis, OR. Owners Doug and Dawn, a husband-and-wife team with a combined 80+ years of experience, take pride in preserving and perfecting the self-service car wash experience.
At D&D U-Wash, customer convenience comes first. High-tech equipment offers hassle-free payment systems that accept credit/debit cards and bills—no coins needed to ensure a smooth experience. Friendly faces are on-site, ready to assist customers with a smile.
What sets them apart is that they offer hot water, spot-free Culligan water, eco-friendly hot chemicals, foaming brushes, and the industry’s best triple foam. Their vacuum stations boast turbo suction and are serviced daily for maximum performance. Open 24/7, 365 days a year, D&D U-Wash provides brightly lit bays for nighttime washing and high-tech equipment to keep vehicles shining.
As the Home of TRIPLE FOAM, they take self-service washing to the next level with hot chemicals, hot water, foaming brushes, hot cherry ceramic shine, and their signature Triple Foam. Customers also enjoy 24/7 music while they wash.
The dedicated team includes the General Manager and maintenance expert, Cal. Pete and Micah from the morning maintenance team. DJ, who serves as an afternoon attendant, ensures top-notch service. Our motto is "We catch the problem before the customer."
D&D U-Wash is the go-to destination for a premium self-service experience, and it is ranked among the top self-service car washes in the USA.

 

[Eric H]

great looking faceplate decals! where did you get the decal on the CryptoPay swiper? My biggest issue at the wash is people not pushing the stop button.

 

[D&D U-Wash]

Thank you!
We worked hard to get the faceplate the way it is now. We have a graphic design man who makes all our decals. We design them, and he makes them.
Yes, that can be a problem. We do get chargebacks. I get two to three calls a year about customers being overcharged. When I explain what happened, they understand. I'm always happy to roll back the cameras and give them a refund for time not used.

 

[CarWashBoy]

great looking faceplate decals! where did you get the decal on the CryptoPay swiper? My biggest issue at the wash is people not pushing the stop button.

Hi Eric, the key word is TAP not PUSH..

 

[edredtop]

Hi Eric, the key word is TAP not "Tap

Hi Eric, the key word is TAP not PUSH..

"Tap to pay" also known as "contactless" is a function involving the customer's credit card. Instructing a customer to "Tap To Stop" would imply the customer use the same proceedure (presenting the card) to stop payment. This would create further complications if a wash uses buttons for service selection. This may sound silly to an owner/operator but we spend many hours with our equipment where our customers spend mere seconds interacting with the coin box functions and only minutes with the brushes and guns.
Those in-bay buttons for service selection are called "push-buttons" btw, not "tap buttons."

Fwiw:
"Button Push or Tap..
The term "tap" is generally preferred for interacting with buttons on touch screens, as it implies a quick, short interaction.
On the other hand, "push" is more commonly used for physical buttons, as it suggests the act of applying pressure to a mechanical switch."
Cryptopay swipers use a mechanical/membrane switch, or button.

 

[Kimberly Berg]

Here's TAP TO PAY signs we use at our car wash... Did you know that by reversing the wires you can change the color of the STOP button - from GREEN to RED? RED made more sense, since psychologically RED means STOP. Reduced customer confusion for us!

 

[D&D U-Wash]

Here's TAP TO PAY signs we use at our car wash... Did you know that by reversing the wires you can change the color of the STOP button - from GREEN to RED? RED made more sense, since psychologically RED means STOP. Reduced customer confusion for us!

Oh wow! Thank you, Kimberly. That's excellent Information.

 

[D&D U-Wash]

Here's TAP TO PAY signs we use at our car wash... Did you know that by reversing the wires you can change the color of the STOP button - from GREEN to RED? RED made more sense, since psychologically RED means STOP. Reduced customer confusion for us!

Coinlessdownload.com, Thank you so much. I'm happy you shared this information.

 

[cantbreak80]

Fwiw:
"Button Push or Tap..
The term "tap" is generally preferred for interacting with buttons on touch screens, as it implies a quick, short interaction.
On the other hand, "push" is more commonly used for physical buttons, as it suggests the act of applying pressure to a mechanical switch."
Cryptopay swipers use a mechanical/membrane switch, or button.

I spent a minute thinking about the verbiage (speech or writing that uses too many words or excessively technical expressions) for our NAYAX instruction decals.


Regardless, a gentleman recently approached me with a question...
"How do I make the credit card system work?"

 

[AnalyticWash]

@cantbreak80

Is that cover something you ordered from Nayax?

 

[cantbreak80]

Is that cover something you ordered from Nayax?

It is indeed. I recommend them to all clients.
Nayax Protective Box

Note that installation requires longer fasteners.
We use 4mm x 0.7mm x 25mm stainless steel set screws, washers, and nuts for ease of installation

 

[OurTown]

Regardless, a gentleman recently approached me with a question...
"How do I make the credit card system work?"

Maybe he couldn't get it working because you forgot to add "lift clear plastic cover"

 

[cantbreak80]

Maybe he couldn't get it working because you forgot to add "lift clear plastic cover"

Didn't intend to hijack this thread with Nayax stuff!

For tap cards and mobile devices, the NFC range for Nayax is nearly 4" from the face of the reader.
Only reason to lift the cover is for insert or swipe cards...or "Tap" the Stop icon on the display.