I know their service has always been a nightmare but I sent an email to get a quote a few weeks ago and still no reply. Just wondered if they are still in business or if their poor service has finally got the best of them? I know a few years ago I purchased some equipment from them and had to call and email over and over to get any kind of response. If they are still in business I don't know how this business model actually works for them.
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Is Etowah valley equipment still in business?
- Thread starter sparkey
- Start date
DiamondWash
Well-known member
Yeah they are still in business, I just ordered another set of bill acceptor conversion kits last week.
Fatboy769
Living the American Dream
Yes, they are still in business. If you have had so much trouble dealing with them, why would you want to buy anything else from them?
OurTown
Well-known member
For years Jim has not been good about getting back with quotes. I just call parts instead but sometimes they are busy and don't answer. You can leave a message but are wasting you're time as the guy probably won't call back. Just keep calling back later in the day or the next day until he answers. Once you have placed an order they do seem to deliver so at least that's good. I'm sure they could get a lot more business if Jim would delegate the quotes and other stuff to someone else.
GoBuckeyes
Self-Serve and Automatics
My brother and I always joke about leaving a message at Etowah Valley.....press 1 for Jim in Sales, press 2 for Jim in Customer Service, press 3 for Jim in Shipping
