LW4000 Impact Error

[MDrost1]

Folks,
I had an impact error last night:
Automatic Trouble Mode-Low Press Soap 2 State-Arch Home Cycle - 2
Reason - Impact SW Hit
The VT read as follows: Bank 1-LED 3 was lit. L/R count error.
The bridge was found after impact in Home position, with the arch
jammed against the t bar. Parallel to the bridge.
I am wondering a few things:
1) Could this error/fault be customer error?
2) Do you think it could be an equipment failure i.e. X30 prox?
3) Any advice? Should I just run new prox, prox cable and new cable to the JVT?

I checked all proxes, and air in the tires. New rollers. I have a three wire shielded cable dedicated the x30 straight back to J0. Swapped the current wire for one of the others. Ran two different vehicles
through. Operated as normal. L/R measure all seems fine.

Just looking for some words of wisdom.
Thanks a ton!

 

[BBE]

Without seeing it happen to see what type of vehicle it was, if it had something sticking out from it like a rack or large tire or wench or something, it's really difficult to tell what caused it and whether it was a legit impact error or whether you have a bigger problem. In bay cameras are worth there weight in gold in these situations. Most people think of them only in regards to damage claims or vandalism. But I can't tell you how many times the cameras have allowed me to diagnose problems in our IBA's.

 

[Waxman]

When I troubleshoot any problem I do not witness with my own eyes, I always assume customer error first. If you test 3 or so cars and your wash operates normally, you need to wait and see if an error re-occurs.

Even my best employees can mis-state 'what went wrong'. often, the employee repeats what customer says and customer does not speak the language of the automated car wash!

 

[MDrost1]

Thanks guys! Your advice makes total sense. I have the customer coming over tonight, and we will chat about it. I have been washing cars today without issue. Onward and upward!

 

[pgrzes]

I have a camera in my auto bay. It has saved me hours of troubleshooting time, and 2 insurance claims that were difficult for the Ins. Companies to deny!!! Waxman is right 9 of 10 times its customer error!!!! Its nice when someone says the machine didnt work and you can tell them to come and watch the video.