Uncle Sam
Member
A few weeks ago my wife and I traveled almost 2000 miles to visit family, play a little, and see some ShurVend customers along the way. We traveled from Fresno, CA almost to Seattle, WA and back. We made appointments to meet some of our customers, upgrade vendors, do “tune-ups”, and to see where our vendors are installed in the washes. We usually do not get a chance to give any input to a purchaser about where they should locate the vendor when installing. As you have often read here we think the best place to install the vendor is in or near the vacuum area for high sales success. We looked back in our database to locate customers that we sold vendors to, but have not heard from in years. You begin to wonder if the vendor is still being used or has been trashed and shut down. We were pleased to see most of them working because they were in security cages, although some were a little banged up. I guess as long as they work, a few dents don’t matter.
We were also pleased that most of our vendors were in or near the vacuum areas, so they were doing a reasonable sales volume. Most of our customers seemed to be pleased with the sales they were getting. There was one newer wash that had installed the vendor about one hundred feet from their vacuum area where it could not be seen. They had signage directing customers to the machine, but many customers do not read the signs and their “impulse” to buy goes away quickly when they have to walk very far.
It was time well spent observing vendor installations and listening to operators talk about the operation of our vendors. I picked up some ideas and decided I needed to “tweak” the vendors a little to reflect what I heard and saw during the visits.
We are in the midst of planning another trip back to the Midwest to see customers and do some “tune-ups” and trade-ins. If you are along the highways from California to Kansas City, give us a call to see if we will be in your area.
Uncle Sam
We were also pleased that most of our vendors were in or near the vacuum areas, so they were doing a reasonable sales volume. Most of our customers seemed to be pleased with the sales they were getting. There was one newer wash that had installed the vendor about one hundred feet from their vacuum area where it could not be seen. They had signage directing customers to the machine, but many customers do not read the signs and their “impulse” to buy goes away quickly when they have to walk very far.
It was time well spent observing vendor installations and listening to operators talk about the operation of our vendors. I picked up some ideas and decided I needed to “tweak” the vendors a little to reflect what I heard and saw during the visits.
We are in the midst of planning another trip back to the Midwest to see customers and do some “tune-ups” and trade-ins. If you are along the highways from California to Kansas City, give us a call to see if we will be in your area.
Uncle Sam
