“We recently had a hail storm and have had several mobile paintless dent repair organizations set up in our city.”
Like storm chasers, it is normal for PDR folks follow the storms.
“Can you please let me know what people need to be aware of when having this done.”
1) Consumers should coordinate with their primary vehicle insurance before signing a repair contract.
2) Most extended vehicle maintenance programs only cover hail stone damage that occurs on horizontal not vertical surfaces of body.
3) PDR involves physical science of auto body repair but it is mostly an art that takes about a year or two to master.
Some PDR folks are wizards most are very decent while others, not so much. So it pays to do some research on the service provider.
4) Don’t expect perfection. Generally speaking, PDR repair quality is about 95% (some better) and depends on talent of technician and placement and severity of damage.
5) The typical price to repair a golf ball sized dent is about $75. So, there is benefit/cost to consider with vehicles that have multiples of dents (PDR versus body work/paint versus totaled).
Hope this helps.