ScottV
Upstate NY
Any other operators have this little problem yesterday? Normally at midnight, my two access machines will post the credit card batches to VITAL (the CC clearing house) and send me a summary report of credit card sales for the day. Tuesdays posting worked for the one access unit, but failed for the other.
I stopped and tried manually posting the batch, and it says that is also failed. I tried to "ping" vital from the diagnostics menu, and both units failed.
I called my distributor and I was the 12th operator that had called with the same problem. They contacted PDQ and there were also others who had the same problem. I was told to contact VITAL via an 800 number, tell them about the problem and that there was a "quarantined batch" error that was causing communications to fail. I did that, they checked everything on their end and said, "we dont see any problems it must be related to your Access software."
Lastnight, the batch from Wednesdays sales didnt post either. So now I've got two days of credit card sales that havent gone through and am desperate to figure out how to fix this. I called back to my distributor this morning and they were going to contact VITAL and try to figure it out.
It's discouraging when something like this happens (totally out of your control) and you have to deal with 3 different parties (Bank, VITAL, PDQ) that point the responsibility at the others. My distributor says that other operators have been fixed, so he's not sure why VITAl couldnt help me.
Any of you have this same issue, and were you able to get it remedied?
I stopped and tried manually posting the batch, and it says that is also failed. I tried to "ping" vital from the diagnostics menu, and both units failed.
I called my distributor and I was the 12th operator that had called with the same problem. They contacted PDQ and there were also others who had the same problem. I was told to contact VITAL via an 800 number, tell them about the problem and that there was a "quarantined batch" error that was causing communications to fail. I did that, they checked everything on their end and said, "we dont see any problems it must be related to your Access software."
Lastnight, the batch from Wednesdays sales didnt post either. So now I've got two days of credit card sales that havent gone through and am desperate to figure out how to fix this. I called back to my distributor this morning and they were going to contact VITAL and try to figure it out.
It's discouraging when something like this happens (totally out of your control) and you have to deal with 3 different parties (Bank, VITAL, PDQ) that point the responsibility at the others. My distributor says that other operators have been fixed, so he's not sure why VITAl couldnt help me.
Any of you have this same issue, and were you able to get it remedied?
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