Self-Serve Update

[robert roman]

FYI,

Here are some bullets from the CEO presentation given at the last SECWA meeting.

- Home washing dropped from 44% in 2000 to 28% in 2014 (ICA)
- Consumers are increasingly demanding automatic carwash
- The customer base continues to shift from DIY to DIFM
- Portion of consumers that use self-serve dropped from 14% in 2000 to 9% in 2014
- 54 percent of consumers that wash now use a conveyor
- 93 percent of industry revenues are now generated by automatic car washes
- Since 2000, number of wand-bays has dropped from 160,000 to around 89,000
- In-bay automatic has created additional market for exterior express
- 80 percent of new tunnels built in 2014 were exterior express
- Most of industry will see single digit growth through 2019, no mention of self-serve

According to OEM’s, what’s left of self-serve is mostly rural and elsewhere it is mostly a target for express to consume retail space.

To avoid being a casualty, OEM’s suggest finding an expert to help develop a strategy that can create some wealth.

 

[Mel(NC)]

While there is no doubt that self serve has been losing customers to automated washes, I would assume there would be a point at which the trend flat lines. I think there will always be a portion of vehicles (work trucks, etc) that will use a self serve. Any speculation as to when or if this has occurred?

My wash probably meets the "rural" category. I have seen revenue increase the last few years.

 

[ToFarGone]

While there is no doubt that self serve has been losing customers to automated washes, I would assume there would be a point at which the trend flat lines. I think there will always be a portion of vehicles (work trucks, etc) that will use a self serve. Any speculation as to when or if this has occurred?

My wash probably meets the "rural" category. I have seen revenue increase the last few years.

Agreed...I have seen an increase in my s/s bays for sure. Slight increase in competition in my market as well. I have a large number of vehicles that cannot fit in any automated wash bay on top of the regular passenger cars and trucks.

 

[Earl Weiss]

FYI,

Here are some bullets from the CEO presentation given at the last SECWA meeting.<<< And he knows what he is talking about because???

- Home washing dropped from 44% in 2000 to 28% in 2014 (ICA)<<< They get this info how? Like the time ICA said 1 in 3 people in the USA had seen there promo spots yet no one in the room I spoke to had ever seen one.



- In-bay automatic has created additional market for exterior express<<< Really? IBA created EE demand?
-
- Most of industry will see single digit growth through 2019, no mention of self-serve<<< Most of the industry is a term that excludes SS?

.

See above comments

 

[Tom Thumb]

Interesting article,wonder who this CEO is and where he gets his information.