I like the one and done aspect of just selling X amount of bay time. It is a straight forward as it comes, you pay it comes on and runs for a certain amount of time. I am in the business of selling bay time, I sell more time when the customers guesses how much time they will use. They wash longer or just drive off with time on the meter, never had a single complaint. If they are worried they can buy one cycle at a time, but I find most people just buy $5 or more and go on about washing. I rarely see my minimum charge. My bays are $2 to start. But my credit has always been $3 minimum. They seem to really like the idea that it is X time for X dollars. Just like buying something in the store, not the anxiety of worrying if they canceled their time or in a hurry to get done so they CAN cancel their time. I am constantly shocked seeing people buy $15 and $20 dollars worth of time like it's nothing. Most of my business is big trucks, atvs, boats, basically anything that doesn't fit into a tunnel. So I guess those folks are already used to paying $125+ to fill them up with fuel, so $20 bucks to wash them is nothing.
Count up requires them to touch the credit card swiper twice and have the ability to read a sign. I find both things to be problematic. First of all you can word the sign in the most clear way possible and there are still load of people that don't understand. But the reality is most people never read the sign to begin with. And when then they do they have to remember to stop it. Most operators set a max charge so someone doesn't drive off and leave it running all day. I look for anyway to avoid phone calls. I don't want to watch hours of video to see if someone pushed a button to end their time. Because you know someone is going to call and say hey man I got charged $30 bucks and I only washed for 10 minutes. So what do you do in that circumstance, piss the customer off and tell them sorry that's on you or give them a refund? You lose either way, specially if someone else used their time or they left it running. I just like thing simple. Plus when they buy up front the meter isn't running yet, so they aren't in a rush or feel the pressure to hurry up. So if they have to fiddle with the credit card reader a little it not as big of deal when it's not costing them yet. When the meter is running and they try to cancel the time if the credit card reader isn't responding fast enough they get irritated...because at this point ever second cost them money.
I think people really like seeing the touch screen on the Nayax, plus it is interactive, if they try to swipe with a chip card it will tell them with pictures and words to use their chip. They push a menu selection, it says please insert card, it tells them exact what it going to charge them when they do, no guessing. My wash gear that I had was just mono chrome display and swipe only, no chip or tap . The Nayax basically takes any cashless payment. I had someone use cash app the other day. Personally I can't keep up with all the ways to pay, but I like that the Nayax can take most all of them. Over the last couple of years I have noticed, specially in the summer time, the gym folk across the street use their apple/android watches to pay. Like I said before I sell bay time and I want as many ways to sell it as possible. For $300 bucks per reader I don't think any other devices take as many ways to pay...maybe I am wrong, but I haven't seen any. Again this is just my opinion, I am sure other have theirs. Plus there are lots of way to do things and different areas have different customers. My customer base is getting younger, they are dialed into the ways to pay and have zero patience, so they sure as heck don't read directions. The way I do it, they don't need to.
Count up requires them to touch the credit card swiper twice and have the ability to read a sign. I find both things to be problematic. First of all you can word the sign in the most clear way possible and there are still load of people that don't understand. But the reality is most people never read the sign to begin with. And when then they do they have to remember to stop it. Most operators set a max charge so someone doesn't drive off and leave it running all day. I look for anyway to avoid phone calls. I don't want to watch hours of video to see if someone pushed a button to end their time. Because you know someone is going to call and say hey man I got charged $30 bucks and I only washed for 10 minutes. So what do you do in that circumstance, piss the customer off and tell them sorry that's on you or give them a refund? You lose either way, specially if someone else used their time or they left it running. I just like thing simple. Plus when they buy up front the meter isn't running yet, so they aren't in a rush or feel the pressure to hurry up. So if they have to fiddle with the credit card reader a little it not as big of deal when it's not costing them yet. When the meter is running and they try to cancel the time if the credit card reader isn't responding fast enough they get irritated...because at this point ever second cost them money.
I think people really like seeing the touch screen on the Nayax, plus it is interactive, if they try to swipe with a chip card it will tell them with pictures and words to use their chip. They push a menu selection, it says please insert card, it tells them exact what it going to charge them when they do, no guessing. My wash gear that I had was just mono chrome display and swipe only, no chip or tap . The Nayax basically takes any cashless payment. I had someone use cash app the other day. Personally I can't keep up with all the ways to pay, but I like that the Nayax can take most all of them. Over the last couple of years I have noticed, specially in the summer time, the gym folk across the street use their apple/android watches to pay. Like I said before I sell bay time and I want as many ways to sell it as possible. For $300 bucks per reader I don't think any other devices take as many ways to pay...maybe I am wrong, but I haven't seen any. Again this is just my opinion, I am sure other have theirs. Plus there are lots of way to do things and different areas have different customers. My customer base is getting younger, they are dialed into the ways to pay and have zero patience, so they sure as heck don't read directions. The way I do it, they don't need to.
