Uncle Sam
Member
We get calls from our customers from time to time asking if we know which key they used to open the vendor, cage or bill/coin cabinet because they had keys stolen, lost, or broken. Many are very surprised when we can tell them exactly which keys they have in their vendor model. We use high security plugs and keys in the cages and front doors so no one can duplicate them by using a local locksmith. These are Medeco and LAI brand keys and can not be duplicated by anyone but the original supplier. These keys are registered to us and we, in turn, register them on our customer?s vendor. We use the same key number on only one vendor and each key number is used only once.
The records for each vendor we sell are kept in individual folders even if the same customer has multiple vendors. Our records are very similar to the records kept by medical doctors or dentists for patients except we keep them by vendor and customer name and not just by name. In these files are recorded all the key numbers, serial numbers of the vendor, bill validators and coin changers by brand, credit card readers, order forms for the set-up of the vendor, invoices, emails of correspondence with the buyer, pictures, and all manner of notes from phone calls to make sure we do everything correctly on the original purchase. After the original records are done we keep track of all parts and/or repair orders that are done on vendors by the vendor serial number along with our dated notes that are recorded detailing what we heard from our customer what we did about it. We file parts orders and invoices, UPS tracking numbers, and any other notes that might be useful to recreate any situation. Over the years many of these files have gotten pretty thick.
In addition to the above we have created a computer database of all our sales with much more information about the customer and vendor set-up which can be searched in many different categories. This is why it is so important to you and for us that you have your vendor serial number ready when you call for service. That way we can pull your file and read what vendor set-up you have so we can ascertain the best way to help.
Cont'd
The records for each vendor we sell are kept in individual folders even if the same customer has multiple vendors. Our records are very similar to the records kept by medical doctors or dentists for patients except we keep them by vendor and customer name and not just by name. In these files are recorded all the key numbers, serial numbers of the vendor, bill validators and coin changers by brand, credit card readers, order forms for the set-up of the vendor, invoices, emails of correspondence with the buyer, pictures, and all manner of notes from phone calls to make sure we do everything correctly on the original purchase. After the original records are done we keep track of all parts and/or repair orders that are done on vendors by the vendor serial number along with our dated notes that are recorded detailing what we heard from our customer what we did about it. We file parts orders and invoices, UPS tracking numbers, and any other notes that might be useful to recreate any situation. Over the years many of these files have gotten pretty thick.
In addition to the above we have created a computer database of all our sales with much more information about the customer and vendor set-up which can be searched in many different categories. This is why it is so important to you and for us that you have your vendor serial number ready when you call for service. That way we can pull your file and read what vendor set-up you have so we can ascertain the best way to help.
Cont'd
