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wash gear repair problems?

Creole

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Anyone else having trouble getting parts repaired with wash gear? I sent them readers needing repair in October 2021 and follow up phone calls seem to be a runaround. This is unusual for them, past history has always been quick repair turnaround and hassle free. Just curious if others are experiencing the same thing.
Thanks,
Creole
 

MPW

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My experience is they always take forever to return card readers in particular. They must be harassed every few months to have any hope. In fact, they've had two of my card readers since JULY. I know they've been extra slow after covid messed up the supply of chips. I couldn't even buy a new reader because they were so behind. I'd like to switch to something else, honestly, because it's been years of waiting a minimum of 5 months to get readers back, but I can't yet justify the expense of replacing a ton of card readers with something else.
 

Creole

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Our experience with them has always been very good, we've had no problems with tech support or item repair - ever - especially pre-Covid. Post Covid, the 2 readers we needed repaired just took so very long and phone calls were answered, just without any resolution. I certainly understand that the Covid crap messed everything up that will take years to get back. Anyway, after I sent e-mail last month I think, they finally returned our 2 readers repaired. The following week we received an email explaining they no longer were going to repair the AE readers that we use but they would still be available as new. They just don't have the resources or help to do the repairs, again I completely understand that challenge, but it would have been less frustrating to know early on. Honestly, I hope they can get back on their feet, we've researched other options and frankly, I still like the Wash gear set up better than other pay per swipe option available, that being said, I know the "tap to pay" option is something they are working on and I would like to see as a resolution to the whole "credit card chip" movement.
 
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