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Wash Select II Datacap Modem locked up

GoBuckeyes

Self-Serve and Automatics
Saturday I had one of my WashSelects not batch its Friday's transactions thus it stopped accepting cards. I talked to Unitec's emergency tech support and explained the problem and he said there must be a bad transaction on there. He had me download some TransManagement Software from Datatran and said it has a diagnostic program that should help me delete the bad transaction so I don't lose all the un-batched washes. Unfortunately there are no directions on how to use this software. I have been able to connect and see the 104 transactions on the modem. Has anyone used this software successfully? I'm hoping Unitec can walk me through using it tomorrow.
 
GoBuckeyes,
Good morning. My understanding is that you've been recently been in touch with our technicians and your issues are now resolved. If that is not the case, please give us a call back at your convenience.
Thank you,
Jen Ward
Unitec
 
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