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WW Razor - any input?
- Thread starter JustClean
- Start date
lighthousecarwash
Active member
Just for what's worth: It took me now two years to finally buy a WW Razor. Apart from private reasons I just couldn't decide between the PDQ Laser or WW Razor and taking into account the distributors, support, durability, ease of repairs, etc. It was close but the final point was buying a machine made out of stainless instead of aluminium. Wish me luck 
If you look how the machine is built, the controls they use and the support they have it has to be one of the best machines/company to deal with EVER! I have had a few problems but nothing that would make me even think buying a Razor was anything but a good decision. Would I do it again, I already did. 24 hour service 7 days aweek. Call the manufacture of any car wash equipment after hours and I would be shocked if any one calls back for days let alone in minutes. Top notch machine and top notch people. Very simple to work on and maintainence is as easy as it could be. Buy one and don't look back.
My Razor and WashWorld observations
The Razor I bought in December of 2010 was opened in January of 2011. It now has around 16,000 cycles on it. During the year or so that we have had it, I have only had a few minor problems that were not customer related. The first problem Wash World stood behind and fixed. The other problem was two poorly routed HP hoses that were wearing through and dripping. Both my distributor and I thought WW should stand behind that (hey, it was their hose and their routing) but because they wouldn't, my distributor provided the new hoses and a better routing plan at no charge.
Tech support at WW is absolutely top notch. Most of my tech support calls were made the first few months the machine was installed. If tech support didn't answer the phone, (which is rare) I always got a prompt call back. Being not too tech savvy, I tell them to explain it to me like I am a small, stupid child. They are able to walk me through almost everything on the phone and keep it simple enough that I can follow them. The few times the machine has been down it was usually a "reset this" fix.
I owned an automatic from a different, major manufacturer before and I was treated like they didn't know me after they cashed my check. Horrible customer and distributor support. WW is nothing like that. They have earned my business and I will support them as long as they continue to treat me the way customers should be treated.
Take a look Wash World, I know I wouldn't even consider another manufacturer.
The Razor I bought in December of 2010 was opened in January of 2011. It now has around 16,000 cycles on it. During the year or so that we have had it, I have only had a few minor problems that were not customer related. The first problem Wash World stood behind and fixed. The other problem was two poorly routed HP hoses that were wearing through and dripping. Both my distributor and I thought WW should stand behind that (hey, it was their hose and their routing) but because they wouldn't, my distributor provided the new hoses and a better routing plan at no charge.
Tech support at WW is absolutely top notch. Most of my tech support calls were made the first few months the machine was installed. If tech support didn't answer the phone, (which is rare) I always got a prompt call back. Being not too tech savvy, I tell them to explain it to me like I am a small, stupid child. They are able to walk me through almost everything on the phone and keep it simple enough that I can follow them. The few times the machine has been down it was usually a "reset this" fix.
I owned an automatic from a different, major manufacturer before and I was treated like they didn't know me after they cashed my check. Horrible customer and distributor support. WW is nothing like that. They have earned my business and I will support them as long as they continue to treat me the way customers should be treated.
Take a look Wash World, I know I wouldn't even consider another manufacturer.
