Debra Gorgos
Active member
As a business owner or employee, what are your thoughts on Yelp?
Car Wash Forum
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Yelp: Friend or foe... or something else?
- Thread starter Debra Gorgos
- Start date
Earl Weiss
Well-known member
When my son got an internship with him I told him "If their building was on fire I would not walk across the street to urinate on the fire if that would extinguish it. " At first I took it to heart if an idiot posted some non sense like "Go in the morning, the soap is better". Then of course there was the person who inspects a vehicle for the first time in 3 months after having the salt washed off and finds a single mark a half inch long observable from a distance of 6 inches in the right light, and the right angle and post how your wash scratches cars.
Or another with a circular scuff mark on the hood who sees it a couple of days after the wash and says the wash did it. When I show her the equipment does not contact the hood in a circular motion, she says the guy who dried off the car must have had some jewelry on and done it. I tell her that once the car leaves the premises we are not responsible and it's impossible for me to investigate it now, days later. Of course she made a negative post.
Then I visited Yelp reviews for other operators local sites and found similar idiotic comments like one for a brand new cloth tunnel where the poster commented on old style brushes that could mark the paint.
Trying to get set up as an owner to respond was a huge pain.
Then I noticed how little traffic there really was. For some reason Yelp sends me monthly reviews for one of the places - 4 Views . Really?
Another location. Family operated since 1953. Wash about 100K a year and we sell gasoline. Total of 10 yelp reviews. Of course the numb nuts are the ones who tend to review. 10 reviews out of a million washes!!!
Or another with a circular scuff mark on the hood who sees it a couple of days after the wash and says the wash did it. When I show her the equipment does not contact the hood in a circular motion, she says the guy who dried off the car must have had some jewelry on and done it. I tell her that once the car leaves the premises we are not responsible and it's impossible for me to investigate it now, days later. Of course she made a negative post.
Then I visited Yelp reviews for other operators local sites and found similar idiotic comments like one for a brand new cloth tunnel where the poster commented on old style brushes that could mark the paint.
Trying to get set up as an owner to respond was a huge pain.
Then I noticed how little traffic there really was. For some reason Yelp sends me monthly reviews for one of the places - 4 Views . Really?
Another location. Family operated since 1953. Wash about 100K a year and we sell gasoline. Total of 10 yelp reviews. Of course the numb nuts are the ones who tend to review. 10 reviews out of a million washes!!!
Earl Weiss
Well-known member
