“I was thinking of using one code….with 100 washes….print the code on….coupons and just start passing them out. Do you think this is a good idea….?”
If customers visit an average of 4-times a year, 15,000 washes is 3,750 distinct customers.
If average price is $7.50, each customer has annual value of $30.00.
If traffic count is 24,200, customer attraction rate is only 0.00043 (3,750 / 24,200 / 365).
So, with only 100 free washes to pass out, it’s crucial to target who gets them whereas, targeting is less important with mass distribution of 5,000 or 10,000 free washes.
If unit variable cost is $1.00, 100 free washes would have expense of at least $100. This requires capturing 3.3 new customers ($100 / $30) or 3.3 percent to breakeven.
5,000 codes cost at least $5,000. However, 3.3 percent capture would be 165 new customers or annual value of $5,000 (165 X $30).
If 70 percent remain loyal during second year, benefit is $3,500.
ROI = ($5,000 + $3,500) - $5,000 / $5,000
ROI = 70 percent
This would be a good idea.