New CAT 5 CP Leaking

[Earl Weiss]

HAd a new 5 CP Cat leak at the head after 3 weeks. Anyone else having issues?

 

[Earl Weiss]

So I contact KR about Warranty and they tell me to check for dirt? How? Where?

 

[I.B. Washincars]

Your description is pretty vague. Is the water coming from behind the head, from under a valve plug, at a fitting, all the time, only while it's running? Help us out a little bit.

 

[Earl Weiss]

Where the silver part meets the blue part when it's running.

 

[Earl Weiss]

Now KR tells me to buy a seal kit because seal warranty is 30 60 days. Pump has been in service 14 days!

 

[Randy]

Now KR tells me to buy a seal kit because seal warranty is 30 60 days. Pump has been in service 14 days!

And who are you talking to at KR?

 

[Earl Weiss]

And who are you talking to at KR?

No name response via e-mail at customer service.

 

[Randy]

No name response via e-mail at customer service.

I'd call them on the phone. When did you buy this pump? Or how long has it been on the shelf?

 

[MEP001]

It has a 5-year limited warranty, but you'll have to send it to an authorized Cat pump distributor. It should be an easy fix though, it's likely a low pressure seal (Part number 43305), a seal retainer o-ring (Part number 13978), or a plunger bolt seal (Part number 46730). If it's a plunger bolt seal it will more than likely have water in the oil.

http://www.catpumps.com/products/pdfs/993445G_war_CatWarranty.pdf

http://www.catpumps.com/products/pdfs/CPSvc.pdf

http://www.catpumps.com/products/pdfs/5CP2120W_G.pdf