TEEBOX
Member
so this customer pulls in, advised to put car in neutral, feet off pedals,and hands off steering. Does he comply? Big fat NO! Finally get him to cooperate and sent him through. somewhere in the tunnel the Rollers go under his tire. Customer behind him bumps his car. Trailer hitch on his car cracks the grill of rear car. Manager on duty asks Dumb Dumb why hit his break and he said I didn't hit them. Mind you that he couldn't get right when loading. Customer In vehicle behind did not notice brake lights but only felt a bump. Both exchange insurance information and leave.
The dumb dumb comes back around and asks for a rewash, does the foot on brake thing again while loading.
The customer with cracked grill comes back to wash and says that why should she deal with him, it's the wash's fault.
I did not acknowledge whether she was right or wrong. I told here I will review the video and get back to her. Video camera was blocked by top brush so I could not see brake lights on first car.
Any thoughts?
The dumb dumb comes back around and asks for a rewash, does the foot on brake thing again while loading.
The customer with cracked grill comes back to wash and says that why should she deal with him, it's the wash's fault.
I did not acknowledge whether she was right or wrong. I told here I will review the video and get back to her. Video camera was blocked by top brush so I could not see brake lights on first car.
Any thoughts?