Shocking news about DH & Cryptopay

[soonermajic]

Was told today, by (Grant)DH That their DH Touch Select 2000 bay doors don't work proprrly w/ Cryptopay. When you install Cryptopay, you have to make a separate swipe, each time you run out of time.
RE: minimum is, say $4.00 for 5 minutes. After 5 minutes is up, they must go swipe again, & make another $4.00 / 5 minutes purchase ! Anyone else hear this, or know this to be true?

 

[MEP001]

There are two ways to run CryptoPay: count up and count down. D/H doesn't support count up, but in count down mode the customer has to swipe once to start and can keep pressing the button to add time if needed.

 

[soonermajic]

I understand that
However, I was told by techs @ GDH, that w/ their older Touch Select 2000s that when the initial minimum charge was up, they must then re-swipe for the minimum chage amount again. Are there any guys out there who can corroborate this, or refute this w/ experience?

 

[MEP001]

I've just started working with CryptoPay so I'm not positive, but I think it can be set so the customer only has to press the button to add time in count-down mode. Regardless, the version of D/H equipment has nothing to do with how that works.

 

[MDrost1]

You should call crypto pay tech service. They are very helpful in diagnosing issues. That would be the best way to find the solution to your problem in my opinion.

 

[soonermajic]

I haven't installed the Cryptopay yet. I have DH doors, & was told this news by a GDH Tech (formerly DH...now Grant-D/H)

 

[loewem]

I understand that
However, I was told by techs @ GDH, that w/ their older Touch Select 2000s that when the initial minimum charge was up, they must then re-swipe for the minimum chage amount again. Are there any guys out there who can corroborate this, or refute this w/ experience?

Soonermajic,

Off topic, but a thought for you. I had DH touch select 2000 doors and had nothing but problems with them. I saw your other post about finctions switching mysterioisly. I had the same issue and never figured it out. If you ever need to have circuit boards repaied it is a pain and costly over time. I think it is only a matter of time before boards will need to be repaired. You might consider buying new doors at some point. I bought new doors with mechanical switches from etowah valley equipment. About $750 each, but I've found it to be worth the cost.

 

[MEP001]

I just got off the phone with Cryptopay, and the only way their unit works with count-down is that after the initial swipe the customer can press the button to add time. Again, since the Cryptopay just sends coin pulses there's no reason it would act differently on Touch Select 2000 equipment. It literally just wires to the coin input along with the acceptor. Either you were lied to or the person is ignorant.

 

[MDrost1]

I believe MEP001 is correct.