My number 1 complaint is that the "Foam Brush" doesn't work on my 2 bays furthest from the pumps. People call and say they put the money in, but the foam brush doesn't work and they want a refund.
Every time I go test it, it works fine.
I noticed these calls are normally early in the day, so I decided to time how long it takes for the foam brushes to deliver soap for the first run of the day. It takes about 45 seconds on those two bays, but only about 15 seconds on the other two bays. The air lines deliver faster as well, which means you get some sputtering too.
This suggest to me that after about 15-20 seconds people think "it doesn't work", but the users later in the day get fast delivery and are satisfied.
So while everything is technically working, I want to improve the customer experience. Does anyone have advice on how to improve foam brush delivery time?
I thought maybe adding a check valve would help. There are no check valves on my foam brush lines, and never have been. I figured if I put a check valve on the top of the handle itself, that would be the FASTEST- but then I got a little nervous about freezing, so thought maybe I should put a check valve before the swivel.
Anyone have any advice on improving foam brush soap delivery time? Is a check valve the way to do it? (and if so, does anyone advise both which one to use and where to put it?)
Thanks a lot!
Every time I go test it, it works fine.
I noticed these calls are normally early in the day, so I decided to time how long it takes for the foam brushes to deliver soap for the first run of the day. It takes about 45 seconds on those two bays, but only about 15 seconds on the other two bays. The air lines deliver faster as well, which means you get some sputtering too.
This suggest to me that after about 15-20 seconds people think "it doesn't work", but the users later in the day get fast delivery and are satisfied.
So while everything is technically working, I want to improve the customer experience. Does anyone have advice on how to improve foam brush delivery time?
I thought maybe adding a check valve would help. There are no check valves on my foam brush lines, and never have been. I figured if I put a check valve on the top of the handle itself, that would be the FASTEST- but then I got a little nervous about freezing, so thought maybe I should put a check valve before the swivel.
Anyone have any advice on improving foam brush soap delivery time? Is a check valve the way to do it? (and if so, does anyone advise both which one to use and where to put it?)
Thanks a lot!